ServiceNow Architect at Wipro Limited in Bengaluru, Karnataka, IN

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

ServiceNow Architech

Job Location: PAN India

Relevant Experience: 10+ Years

JD-ServiceNow

Technical Skills needed-ServiceNow ITSM With HRSD/CSM/SPM Module along with strong Scripting and integration expereince.

HRSD

· Experience with the ServiceNow HR Service Delivery (HRSD) application

· Knowledge of HR functions, processes, and best practices

· Knowledge of Case Management, Knowledge Management best practices and design

· Experience designing and/or implementing an HR Shared Services center

· Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.

CSM

· Must have hands on standard CSM process implementation

· ServiceNow in depth Process knowledge (CSM Process, integrations etc.)

· Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)

· Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management

͏

Do

• Develop architectural application for the new deals/ major change requests in existing deals
  • Creates enterprise wide business/ domain architecture deliverables (enabling, diagnostic and actionable) focused on the target audience and its issues and opportunities
  • Look for opportunities to use high-level business and operating models (business capability and value chain), combined with or relating to business, people, information, technology and solutions.
  • Contributes to the Target Architecture, by developing and maintaining the technology roadmap for area of expertise and ensuring that roadmap remains aligned to the Business Strategy
  • Recognizing innovative use of technology for increasing performance measures
  • Works with other IS and business stakeholders to drive the development and adoption of the target architecture for own domain
  • Establish domain specific standards, near/mid-term strategy, and roadmaps, in adherence to, and in support of Enterprise standards, strategy, and roadmaps.
  • Guide a solution from concept to delivery - envision and create solutions that meet requirements
  • Prove the feasibility of a design; and can ultimately be implemented and supported in the Production environment
  • Oversee product/ platform engineering, protocol map development, virtualization as per the business solution requirements
  • Apply architectural and engineering concepts to design a solution that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability.
  • Participate and lead research and development efforts (proof of concept, prototypes), as subject matter experts, when introducing new technologies, in conjunction with team and Product Owners

͏

• Partners with IT and line of business functional groups to communicate and clarify business needs, contributes to the development of long-range system plans, and ensures that IT products, services and processes are aligned with line of business needs.
• Define high-level migration plans to address the gaps between the current and future state, typically in sync with the IT budgeting or other capital planning processes
• Provides technology consulting to solution architects, junior staff members, and others who are using or modifying multiple domain technologies within a solution, insuring the technology operates coherently to meet overall needs
• Interaction with EA, OEMs, Technical leads for defining business solutions
• Depending on the client s need with particular standards and technology stacks create complete RFPs
• Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
• Provide solution of RFP s received from clients and ensure overall design assurance
  • Develop a direction to manage the portfolio of all the business/ domain requirements including systems, shared infrastructure services in order to better match business outcome objectives
  • Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution for the big/small data
  • Provide technical leadership to the implementation of custom solutions through thoughtful use of modern technology
  • Define and understand current issues and problems and identify improvements
  • Evaluate and recommend solutions to integrate with overall technology ecosystem keeping consistency throughout
  • Understand the root cause problem in integrating business and product units
  • Validate the solution/ prototype from technology, cost structure and customer differentiation point of view
  • Collaborating with sales and delivery leadership teams to identify future needs and requirements
  • Tracks industry and application trends and relates these to planning current and future IT needs

͏

• Understanding enterprise requirements and provide solutions for technical ecosystem
  • Creating Intellectual Property in forms of services, patterns, models and organizational approaches.
  • Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part
  • Responsible for successfully applying the technology in their domain to solve business problems in a supportable, cost effective, way
  • Analyze the current technology environment to detect critical deficiencies and recommend solutions for improvement. In addition, analyze the technology industry and market trends to determine their potential impact on the enterprise as well as on the enterprise technology architecture
  • Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives
  • Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance
  • Seamless integration and advising of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development
  • Serve as technical owner and point of contact for domain specific solutions and provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology

͏

• Enable Delivery Teams by providing optimal delivery solutions/ frameworks
  • Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor
  • Collaborate with enterprise architect for translating business strategy to execution
  • Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results
  • Bring value in terms of quality in development activities by leveraging cloud based and scalable infrastructure
  • Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects
  • Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams
  • Recommend tools for reuse, automation for improved productivity and reduced cycle times
  • Leads the development and maintenance of enterprise framework and related artefacts
  • Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams
  • Provide architectural oversight of projects; ensure requirements are in alignment with business strategies and business architecture roadmap/framework.
  • Ensure solutions developed across organization are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits).
  • Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed
  • Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor

Mandatory Skills: ServiceNow Creator .

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.