Customer Support Representative with… at Wipro Limited · Bucharest

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Join our dynamic team at Wipro Romania, a global leader in IT services and consulting. Since establishing our presence in Romania in 2007, we have experienced significant growth and expansion, becoming a key player in the region. At Wipro, we are committed to innovation, excellence, and delivering top-tier solutions to our clients. We offer a collaborative and inclusive work environment, opportunities for professional growth, and all the premises of an enjoyable and satisfying job.

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Responsibilities:

• Support inbound inquiries from internal and external customers as they interact with our online tools, products, and services
• Collect and provide accurate, valid, and detailed information by using the right methods/tools and following procedures for creating cases in Salesforce CRM including entering accurate, concise case notes
• Should be able to summarize the ticket, collect relevant information and classify the tickets on the service platform for further team to work upon
• Should communicate clearly to stakeholders and be able to judge where to escalate the service tickets for resolution
• Tenacious in resolving product or service problems by identifying issues quickly, clarifying the customer’s request, determining the cause of the problem, and selecting/explaining the best solution to solve the problem with the goal of attaining First Contact Resolution
• Handle and resolve escalated customer issues and understand when to escalate or advance customer issues which require next level review
• Learns and follows company policies, standard operating procedures
• Ability to implement productivity/efficiency projects via continuous improvement methodology
• Actively participate in team discussions and activities & administer an automated Post-Call CSAT Survey

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What is expected from you:

• Foreign languages skills:

-Advanced English language skills, written, reading and spoken

-Advanced German language skills, written, reading and spoken

• Education Background - Diploma / Grad / Post Graduate.
• Understanding of Order Management & Customer Service Process
• Excellent communication skills both written and verbal.
• Very good Knowledge of MS Office Suite ( Excel, PowerPoint etc.)
• Minimum Experience of 6 to 12 months and past experience of operating in contact center/ voice

͏Benefits of joining our team:

Competitive salary with an attractive set of social benefits:

• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

Mandatory Skills: After Sales Support-Back Office .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.