Support Analyst at Wintrust Financial Corporation in Rosemont, IL

Summary: Wintrust Financial Corporation is a $66 billion financial institution based in Rosemont, Illinois, providing community and commercial banking, specialty finance, and wealth management services. The Support Analyst role involves providing technical support to customers, managing service requests, and ensuring accurate documentation of technical issues. Responsibilities: - Respond to service request queue items and resolve daily service and support requests - Adheres to established service level agreements - Thoroughly documents work performed in ticketing system - Installs, configures, troubleshoots, and repairs desktop and laptop computer systems, peripheral equipment and mobile devices - Follows process documentation and checklists to ensure standardization of work; proactively recommends documentations changes if necessary - Completes project tasks as assigned; meets project dates; schedules installations/upgrades and provides system maintenance in accordance with IT procedures; works on site specific department projects and/or sub-projects Required Qualifications: - Associate's Degree or equivalent work experience - 0-3 years of desktop support or related work experience - Basic experience working in an Active Directory environment - Proficiency with use of handheld wireless/cellular devices - Basic understanding of Microsoft and Apple PC operating systems also comfortable with contacting third parties for support Required Skills: Desktop support, Active Directory Important Skills: Microsoft operating systems, Apple operating systems, Handheld devices Benefits: Medical Insurance, Dental, Vision, Life insurance, Accidental death and dismemberment, Short-term and long-term Disability Insurance, Parental Leave, Employee Assistance Program (EAP), Traditional and Roth 401(k) with company match, Flexible Spending Account (FSA), Employee Stock Purchase Plan at 5% discount, Critical Illness Insurance, Accident Insurance, Transportation and Commuting Benefits, Banking Benefits, Pet Insurance