Desktop Technician at Wintrust in Chicago, IL

Desktop Technician Location: Chicago, IL Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Promote from within culture Why join this team? This position has the opportunity to interface with and have a positive impact on multiple areas of Wintrust's business We hold ourselves accountable to high standards, share wins, operate ethically, and have fun Position Overview The Endpoint Technician provides a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, configuring and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance. Troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. What You’ll Do Manages service request queue and resolves daily hardware and software service and support requests. Adheres to established service level agreements. Thoroughly documents work performed in ticketing system. Installs, configures, troubleshoots, and repairs Windows or Macintosh desktop and laptop computer systems, peripheral equipment and mobile devices. Follows process documentation and checklists to ensure standardization of work. Proactively recommends documentation changes if necessary. Install, manage and troubleshoot Microsoft and Apple desktop OS systems, as well as, Android and iOS mobile platforms. Completes project tasks as assigned. Meets project dates. Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures. Works on site specific department projects and/or sub-projects. Wintech Express - Deploy, troubleshoot and resolve any end user hardware and application issues during Wintech Express hours. Position will require travel to support Wintrust Corporate or satellite campuses (e.g. 9700, 9701, 9801, FIRST Northbrook, Tricom and 231 LaSalle) and other locations (e.g. banking, mortgage, WAF, WSF, etc.) with some air travel (Domestic/International). Qualifications 1-3 years of Desktop Support, Field Support or related work experience Solid experience working in an Active Directory environment including Local and Group Policy and have working proficiency of Forests, Domains, and Trusts Deployment and Troubleshooting experience diagnosing, repairing, maintaining, configuring and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance Some Citrix knowledge Exceptional communication and customer service skills Benefits Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation The estimated salary range for this role is $50,000.00 - $80,000.00, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills and experience. #LI-Hybrid #LI-JB1 From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life.  To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.  Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.