Tube Park Team Member at WinSport in Calgary, Alberta, CA

What the role is all about:

Tube Park Team Members are responsible for the overall operation and facilitation of the Tube Park attraction, including guest safety, guest satisfaction, and the proper set-up and use of equipment to support a successful operation of the attraction.

You thrive in a guest-facing, guest experience focused environment in which you enjoy the opportunity to build rapport with guests of all ages. You are fun loving, energetic, and passionate about people, sports, and active living. You are energized by working outdoors; and providing an outstanding and safe guest experience is of the utmost importance to you. Please note this a temporary seasonal position beginning in December (weather dependent).

You strive to approach your work to align with our 6 values which are at the core of who we are and what we do at WinSport.

• Safety
• Integrity
• Belonging
• Collaboration
• Inspiration
• Sustainability

What you will be doing:

• Providing a safe and enjoyable experience to all WinSport guests through outstanding guest service and product knowledge, bringing positivity, fun, and enthusiasm to all your interactions.
• Maintaining an exceptional standard of service while dealing with large volumes of guests, always keeping the quality of their experience a priority.
• Adhering to all processes and expectations for all day-to-day operational procedures, which include: the opening/closing duties of the Tube Park, private bookings, daily inspections, providing safety introduction or information, facilitating large and small groups of guests during their WinSport experiences, and reporting of any incidents.
• Responsible for safe operation and monitoring of guests in the Tube Park.
• Maintain safe and correct procedures when storing and containing all equipment.
• Demonstrating safe work practices and a high degree of safety awareness.
• Directing traffic in our brand new, Tube Park operations parking lot
• Supporting other areas as needed and as directed.

What you bring:

• 1+ years customer service experience is beneficial
• A lively and enthusiastic personality, with the natural ability to communicate with people of all ages and express a guest-friendly attitude always
• Ability to work outdoors for 100% of shifts, in all weather conditions
• Ability to work effectively within a dynamic team under stressful and busy situations
• Ability to handle conflict and make independent, time-sensitive decisions
• Proactive, energetic, with the ability to multi-task
• Ability to take initiative and can adapt to frequently changing environments
• Availability to work during regular operating hours if required (Friday evenings, all day Saturday & Sunday)
• Flexibility for shifts during alternate hours is an asset (for private bookings)

You will be:

• Standing for long periods
• Working outdoors in all weather conditions (including harsh winter weather)
• Heavy lifting (40lbs), including repetitive bending, reaching, pushing, and moving equipment and groups of guests (in tubes)
• Manual dexterity and computer use

What We Can Offer You:

If an unforgettable experience working alongside an amazing team wasn’t enough, as a WinSport Team Member you also receive the added benefits of:

• Free Park pass
• Free parking
• Reciprocals at other ski resorts
• Food, beverage, retail and program discounts
• Access to our world-class gym facility.

We also provide a culture where we value and take care of our people. We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.

Discover, Develop, and Excel with WinSport:

Working with WinSport means you will be part of one of the most unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.