Member Service Representative - Travel Team at Wings Credit… · Aurora

Company Description

Ent Credit Union and Wings Credit Union joined forces in January 2026.

This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

Job Description

Home Service Center Location will be determined upon hire within Area 7

The primary purpose of the Member Service Representative - Travel Team position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals and regularly meeting monthly sales standard goals. Additionally responsible to understand and comply with credit union policies and procedures, as well as financial regulations to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative-Travel Team must excel in service, quality communication, product knowledge, flexibility, sales, and accuracy while meeting all service, performance and safety standards.

The Sr. Member Service Representative- Travel Team must excel in service, quality communication, product knowledge, problem resolution, flexibility, sales, and accuracy while meeting all service, performance and safety standards.

Essential Functions Member Service Representative - Travel Team

• Providing quality member service through accurate and professional face to face member interactions to include basic monetary transactions, new member account creation and account maintenance, with a focus on member retention and acquisition.
• Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking.
• Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
• Responsible for providing additional coverage to surrounding service centers in need of staff on short notice
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Home Service Center Location will be determined upon hire within Area 7

Minimum Formal Qualifications for the Member Service Representative - Travel Team Position

• High School Diploma/G.E.D. or Equivalent.
• REQUIRED: 6+ months Customer Service experience in Financial Services or Retail Delivery.
• PREFERRED 6+ months Sales experience.

Technical or Specialized Knowledge/Skills:

• Enthusiastic attitude regarding helping our community
• Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member
• Strong attention to detail and accuracy of all transactions is of critical importance
• Professional and courteous communication skills are of critical importance
• Proficient in basic math (addition, subtraction, multiplication, and division)
• Comfortable handling physical money with a high level of accuracy with members directly
• Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests
• Able to use 10-Key by touch is preferred

Certifications Required:

• REQUIRED: Valid Driver's license with acceptable driving record

Additional Information

The pay range for this position is: $19.95 to $21.72 per hour (S10), plus incentives and annual 3% target bonus

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

This position is eligible for a monthly incentive plan.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 10/29/2026. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.