Software Specialist at WineFetch in Remote

Summary: WineFetch is a company looking for a Software Specialist to provide software support directly to customers. The successful candidate will be responsible for investigating customer issues, documenting software-related problems, and ensuring timely resolution of reported issues. Responsibilities: - Provides first-level investigation to the customer and resolution for the Constellation Suite of Products - Work closely with development, documenting and communicating software-related issues - Accurate and timely tracking of all reported issues in our call management tool - Meets all defined service levels for unresolved problems, reassigns the ticket to the appropriate internal/external team - Applies technical aptitude (operating systems, PCs, printers, remote-control utilities, etc.) to resolve client issues - Advises the Customer Care Manager on sensitive Client situations - Attends and participates in Team meetings - Attends CHS product training, as required - Makes recommendations to address problems, improve service, and provide improved support - Develops frequently asked questions (FAQ) documentation - Work shifts may vary to accommodate maximum help desk coverage - Attend service release handoff meetings as requested Required Qualifications: - College/University degree in Business Administration, Computer Science, or related discipline - Customer Support Experience - General Accounting/Costing knowledge - Courses or Experience in Residential Construction, Commercial Construction or Property Management, Real Estate Management and/or IT fields - Proficient in MS Windows applications - Comfortable utilizing remote access utilities such as Remote Desktop, VPN - Superior analytical skills to resolve customer issues - Self-Managed and motivated with the ability to work with minimal direction in a collaborative team environment - Excellent interpersonal skills, both verbal and written - Provide courteous, friendly, and professional communication with external and internal stakeholders - Ability to adapt to a fast-paced environment - Excellent time management and set priorities, managing conflicting demands - Positive team attitude and ability to collaborate with team members and co-workers - Works well under pressure Required Skills: Customer support, General accounting knowledge, Residential construction knowledge, Commercial construction knowledge, Property management knowledge, Real estate management knowledge, Information technology knowledge, MS Windows applications, Remote Desktop, VPN, Analytical skills, Self-management Benefits: Medical, Dental, Vision, Basic life insurance, Short/long term disability, 401(k) participation (with company match), 10 days of vacation for new employees, Sick time based on state requirements, 8 Company-paid holidays, 2 personal holidays per year