IT Support Analyst at WineFetch in Remote

Summary: Andromeda, backed by Constellation Software, is focused on acquiring and supporting software companies for sustainable growth. The IT Support Specialist role is an entry-level position that provides first-line support for internal IT requests, including account administration, hardware setup, and basic troubleshooting, with opportunities for career development into Microsoft 365 and cloud administration. Responsibilities: - Respond to and resolve incoming IT support tickets from employees across the organization - Manage user account administration including creation, modifications, access provisioning, and offboarding - Support laptop and desktop deployments, imaging, and basic hardware configuration - Assist with password resets, software installations, and troubleshooting - Maintain documentation of IT processes and procedures - Learn and develop a thorough understanding of Maverick's business structure, systems, and technology ecosystem - Support corporate IT initiatives and security compliance requirements - Contribute to planning and early phases of the Microsoft 365 infrastructure buildout Required Qualifications: - Relevant post-secondary education in Information Technology, Computer Science, or a related field, or equivalent practical experience - Strong communication skills with the ability to explain technical concepts to non-technical users - Problem-solving mindset and ability to work independently - Professional demeanor and ability to collaborate effectively within a small team - Demonstrated appetite for AI, its applications, and its role in modern IT operations Preferred Qualifications: - Previous work experience in a software company - Experience in the financial services or healthcare sectors - Basic IT troubleshooting or help desk background - Familiarity with Windows operating systems and Office applications Required Skills: IT support, User account administration, Hardware configuration, Password reset, Software installation, Basic IT troubleshooting, Windows operating systems, Office applications, Microsoft 365, Cloud administration, AI applications in IT Benefits: Drug, dental, and vision benefits, Profit sharing bonus program (varies annually based on company performance), Eligibility for performance-based achievement bonus of 10%, RRSP matching contributions, Employee Stock Ownership Plan (ESOP) with company contributions, Remote work flexibility within Ontario