Customer Service Representative &… at Wilson Company · Texarkana

Description

The Customer Service Representative & Parker Store Associate supports daily Parker Store operations by delivering excellent customer service and assisting with sales transactions, hose assembly, inventory activities, and general store upkeep. This role serves as a key point of contact for walk-in customers and providing support to the Customer Service Team while maintaining high standards of safety, accuracy, and professionalism.

Duties/Responsibilities:

• Provide exceptional customer service to all Parker Store guests.
• Process customer orders accurately and efficiently.
• Solve application problems for counter customers and recommend appropriate solutions.
• Respond to customer inquiries regarding pricing, availability, product information, and technical support.
• Assemble hydraulic hoses and related products per customer and specification requirements.
• Maintain solid product knowledge, including competitive product crossovers.
• Diagnose customer needs and provide honest, trustworthy product recommendations.
• Maintain and follow all cash and credit handling procedures.
• Purchase parts for rush orders and expedite items as needed to meet customer timelines.
• Process customer returns and resolve order processing issues.
• Load and maintain customer part number cross-references and specific pricing information.
• Utilize printed and online vendor resources to support customer needs.
• Keep product data, reference materials, and literature up to date.
• Assist with cycle counts, housekeeping, and general store organization.
• Actively work to develop and improve customer service and technical skills.
• Ensure compliance with all company policies, procedures, and safety standards.

Requirements

Required Skills/Abilities:

• Strong communication and customer service skills with a professional demeanor.
• Mechanical aptitude with the ability to troubleshoot and solve application issues.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.
• High level of attention to detail and accuracy.
• Ability to build and maintain long-term customer relationships.
• Willingness and ability to continuously improve product knowledge.
• Working knowledge of basic computer programs and systems.

Education and Experience:

• High school diploma or equivalent required.
• Minimum of two (2) years of experience with fluid power or motion control products required.
• Minimum of two (2) years of experience assembling hydraulic hoses.
• Demonstrated ability to communicate effectively and make sound decisions.
• Valid driver’s license and acceptable motor vehicle record required.

Physical Requirements:

• Work performed in a storefront and warehouse environment.
• Regular exposure to moving equipment, machine parts, oils, and cutting fluids.
• Ability to stand, walk, squat, bend, kneel, reach, twist, crouch, and stoop throughout the workday.
• Ability to push or pull lightweight to moderate loads.
• Ability to occasionally handle up to 100 lbs and lift up to 80 lbs.
• Ability to bend to the floor and lift objects as required.
• Ability to climb stairs and ladders and occasionally work in confined spaces.
• Operators of powered industrial trucks must meet physical qualifications including vision, hearing, depth perception, and reaction time.

Other Duties

This job description is not intended to be a comprehensive list of all duties and responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.

Salary Range: $19/hr - $23/hr, or approximately $39,500.00 - $47,750.00 annually

**Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver’s license prior to start date.

Salary Description

$19/hr - $23/hr