Recruitment Operations Specialist( 6 months… at WillowTree · Noida

WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. LOCATION & FLEXIBILITY India Hybrid: Our team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity . This role will be located in Noida. THE OPPORTUNITY Join our dynamic Global Talent Operations team as a Recruitment Operations Specialist for a 6-month contract and become an integral part of our talent acquisition engine. You'll be responsible for managing and optimizing our recruitment systems, processes, and data, ensuring we have the tools and insights needed to achieve our hiring goals in an agile and ever-evolving landscape. RESPONSIBILITIES PROCESS MANAGEMENT & IMPROVEMENT - Manage referral programs and support recruitment velocity through talent mapping, sourcing, and various operational tasks - Document processes and best practices - Develop and conduct training for TA team and interviewers on systems and interview best practices - Analyze candidate feedback and metrics to enhance recruitment processes SYSTEMS & DATA MANAGEMENT - Ensure data accuracy across ATS and HRIS platforms - Maintain system hygiene and resolve technical issues - Create and manage communication templates for candidates and interviewers - Troubleshoot and resolve issues related to interview tools including access, video conferencing, calendar management, and more QUALIFICATIONS - 3+ years in Talent acquisition, recruitment coordination, or similar roles - Analytics and reporting capabilities - Global tech/digital product company background in TA Coordination or Operations - Experience with ATS and scheduling software (Ashby highly preferred) - Strong organizational and prioritization abilities - Excellent communication skills across all organizational levels - Problem-solving mindset with attention to detail - Proficiency in G-Suite - Demonstrated ability to handle ambiguity and change