Agentforce Developer at WillowTree in Noida, Uttar Pradesh, India

WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. LOCATION & FLEXIBILITY India Hybrid: This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in Noida/Bengaluru (2 times/ week ) Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices. THE OPPORTUNITY [BOLD, H2] We are seeking a skilled Salesforce Developer with hands-on experience in Salesforce Data 360 (formerly Data Cloud) and Agentforce to join our offshore delivery team in India. This is a high-visibility role supporting enterprise customers in their transformation toward AI-driven, data-grounded customer experiences on the Salesforce platform. Since Data 360 and Agentforce are rapidly evolving product areas, we place strong emphasis on a developer's fundamentals in core Salesforce development, data modeling, and integration patterns, combined with demonstrated learning agility on the newest AI and Data platform capabilities. Candidates with deep core Salesforce experience who have recently upskilled into Data 360 and Agentforce through real project work, pilots, or proofs-of-concept are strongly encouraged to apply. RESPONSIBILITIES - Must have overall 5+ Years of relevant experience in Agentforce - Design, build, test, and deploy Agentforce agents, including custom topics, instructions, and agent actions (Flow, Apex, Prompt Template, API-backed). - Develop and tune Prompt Templates using Prompt Builder, grounding them with Data 360 retrievers, CRM records, and knowledge sources. - Implement custom Apex-invocable actions and Flows to extend agent capabilities into bespoke business logic and external systems. - Configure Einstein Trust Layer settings (data masking, toxicity detection, feedback capture, audit trails) to ensure safe, compliant AI behavior. - Build, execute, and analyze Agentforce testing (Agent Tests, utterance sets, regression suites) and iterate on agent performance based on observability metrics. - Partner with onshore architects and business analysts to translate conversational use cases into production-grade agentic solutions. QUALIFICATIONS - B.Tech./M.Tech. - B.C.A./M.C.A. - Must have Salesforce Certified Agentforce Specialist Certification EQUAL OPPORTUNITY EMPLOYER At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy https://www.telusdigital.com/privacy-policy.