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Central Customer Service Coordinator at Willemsen-de… · Kuala…
Job Description
Central Customer Service Coordinator
Location: Kuala Lumpur
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Job title
Central Customer Service Coordinator, SEAO – Wilhelmsen Marine Product, Kuala Lumpur
Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further.
The position
We are looking for a Central Customer Service Junior Coordinator who will join our Marine Products division.
The people at Wilhelmsen don’t just hold jobs here. They make the most innovative ideas a reality – and in the process, they shape the maritime industry. With one of the largest maritime networks in the world, we do work that makes an impact - if it floats, our products are probably on it.
Supplying marine consumables, products, and solutions to every conceivable vessel type, our Marine Products division includes the Unitor brand of products, Timm ropes, Unicool refrigerants, and Unitor and Nalfleet marine chemicals. Last year we made product deliveries to 27,500 vessels, at over 2,000 ports.
About the location
The position will be based in Kuala Lumpur office which is in the heart of city and easy to get to go by public transportation.
About the department
To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
To ensure all enquiries within the mailbox are attended too within the agreed SLA
To provide administrative support to the GCS and LCS (local customer service) team
May receive assignments from senior support personnel as required
What you will be doing
Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline
Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
Alert LCS that if the order value exceeds the existing authorized credit limit and policies
Actively use system for understanding on customer specific information and requirements
For each quote / order processed, ensure specific customer requirements are addressed
Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
Highlight improvements and process learnings to the team leads/ manager
Participate and contribute in team discussion and training
Performing miscellaneous job-related duties as assigned
Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
Accept assigned rostered overtime work, if required
Comply the standard process and protocol
What experience and skills required
Candidate must possess at least a Diploma in any fields
Fresh graduates are encouraged to apply
Fluent in English - both writing and speaking
Required skill(s): Computer Literate (Good in MS Office)
Able to prioritize, customer oriented with excellent communication and interpersonal skills
Good planning and organizing skills
Good analytical skills, attention to detail and meticulous
Ability to work independently with minimal supervision, positive attitude and a good team player
Able to meet deadlines through good time management and allocation of priorities
Desire to succeed in a challenging environment and able to work under pressure
Pleasant character, resourceful & able to work with sincerity on own initiative
Your performance will be measured against
RFQ/PO response time
Agreed AOP and KPI’s
Work process efficiency
Minimum numbers of transactions completed per day
What we offer
Strategic work location at KL Sentral with convenience travelling by Monorail, Rapid Kelana Jaya Line, MRT and KTM services as well as public buses.
5-days work week including complying with Malaysia’s Public Holiday
International work environment and culture
Great learning and development opportunities
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex!
How to apply
Sounds interesting? If you see yourself fitting into this role, please let us know why the role interest you. Apply online through our career portal at https://www.wilhelmsen.com/careers/ under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and expected salary.
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