Seasonal Merchandise Supervisor at Wildlife… · New York

Job Family: Retail Sales Job Title: Seasonal Supervisor Location: Queens Zoo Job Type: Temporary/Seasonal Department: Merchandise Status: Non-Exempt Pay Rate: $19/hour Schedule: Must be able to work 2-5 days per week including weekends and holidays. Schedule varies and is dependent on weather and guest attendance; schedule subject to change through the spring and summer. Earn your stripes in sales and service! With a warm and welcoming smile, help our guests choose the perfect souvenirs to take home. If you are looking for a fast-paced, fun environment to show off your customer service skills, join us at WCS. Essential duties include: • Assist staff in closing registers when necessary. • Assist training new staff. • Stand by when staff count registers and report overages and shortages. • Assist with exchanges/returns. • Assist with inventory and report if anything needs to be ordered. • Maintain cleanliness and compliance with food safety procedures • Open / Close the store • Assist manager with scheduling. • Help staff with any questions or concerns they may have • Check off and sign for deliveries • Oversee opening and closing business • Upkeep the store to the standards of QZ Cafe presentation and replenish. • Oversee staff duties and policy adherence (uniform, code of conduct, etc). • Making food and merch orders/ handling deliveries • Making change and collecting money from guest for WCS merchandise • Actively seek out and engage guest with a friendly greeting and smile • Stock shelves and process deliveries to maintain appropriate inventory levels • Maintain general knowledge of park amenities to provide excellent service to our guest • Ensure merchandise and food presentation areas are fully stocked, organized, and visually appealing. • Maintain cleanliness and organization in stock rooms on a daily basis. • Actively engage in upselling and maintain a clean environment in your designated area.

Overview of Responsibilities • Ensuring quality standards of all products by adhering to local, state, and federal food handling, preparation, and portioning procedures • Prepare and sell WCS food items and increase sales through cross and up-selling • Collect payment for items, adhere to all cash handling and inventory policies and procedures • Provide consistent quality offerings through the proper preparation and display of goods • Maintain cleanliness and organization of assigned work areas, as instructed • Stock shelves or process deliveries, following departmental inventory control procedures • Complete other assignments and helping others on the team as required • Daily Cleaning • Comply with coursework and regulations for all Health Department licenses, as required

PERKS of Working with Us: • Free access to 5 parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals • Complimentary Guest Park Tickets • Company-provided uniforms • Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal • Serve Safe Certification Training/Food Handler Certification Reimbursements • Access to online learning and tuition discounts with Monroe College • Earned Paid Sick Time • Employee Assistance Program • Free Banking

Qualification Requirements

Position requirements: • Must be flexible to be cross train employees to work in both Merchandise & Restaurants department • Ability to stand for long periods of time • Ability to lift and/or move up to 50 pounds • Comfortable being exposed to cold and hot weather conditions • Good verbal communication skills • Ability to work well within a team

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