Customer Service Associate, Electronics at WHSmith North… · Oakland…

Summary: WHSmith North America is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. The Customer Service Associate, Electronics provides an exceptional customer experience and assists with general upkeep of the store. Responsibilities: - Greets and assists customers throughout their shopping experience - Maximizes sales by suggesting products and up-selling when appropriate - Remains knowledgeable of the store’s merchandise and current promotions - Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise - Assists with inventory and receiving of merchandise - Replenishes backstock to maintain appropriate levels of merchandise on the floor - Conducts markdowns of merchandise as instructed - Perform opening/closing duties, including securing cash registers and store security - Communicates customer complaints and inventory concerns to management in a timely manner - If identified as a keyholder, additional responsibilities will be assigned - Other duties as assigned Required Qualifications: - Previous retail or customer service experience is a plus, but not required - Strong written and verbal English communication skills - Demonstrated customer service experience - Ability to multitask and resolve minor customer service conflicts - Alcohol Beverage Awareness Card (TAM Card) may be required - Additional Security clearance may be required - Satisfactory Criminal Background Check and Drug Testing May be required - Limited sitting - Frequent standing, walking, climbing, crouching, bending, pushing, or pulling - Normal or corrected vision and hearing - Can distinguish varying or specific colors, patterns, or materials to assist customers - Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures - Typically, indoors - Typically, in a consistent temperature - Use of fine motor hand functions - Lift 0-60 lbs with or without reasonable accommodation Required Skills: Alcohol Beverage Awareness Card (TAM Card) Benefits: Medical, Dental, and Vision Insurance, Employer-Paid Life Insurance, Disability Insurance, Paid Time Off, Paid Parental Leave, 401(k) with company match, Employee Discount