Patient Service Representative Lead at Whitman… · Colfax

Summary: Whitman Hospital and Medical Clinics is seeking a Patient Service Representative Lead to serve as a subject matter expert and point of contact for the Patient Service Representative team. This role involves overseeing daily office activities, resolving problems, assisting in staffing development, and ensuring smooth operations within the department. Responsibilities: - Participates in project and process improvement meetings as assigned - Performs and/or delegate quality control logs - Floats to fill in with other duties as needed - Provides expertise in the areas of insurance company and information exchange sites - Instantly acknowledges patients as they enter the clinic by making eye contact and welcoming them to the clinic - Provides information to patients and visitors and others making inquiries at the front desk - Operates multiple phone line system per appropriate established procedures - Performs general filing and typing/keying as needed - Schedules all appointment types - Upon initial contact, interviews patient or their representative, to obtain demographic and billing information - Assists patients in completing the appropriate registration forms - Verifies insurance coverage eligibility and ensures insurance information is entered properly in the system; including current insurance card - Coordinate with patients to explore healthcare coverage options as appropriate (i.e. Charity Care, Patient Navigator) - Helps with oversight of receiving digitizes or hardcopy patient documents and ensures they are integrated into the electronic medical record system - Assures integrity of the medical record by performing quality checks on scanned documents for proper entry and scanning - Organizes the document images by indexing all scanned documents to proper locations within the electronic medical record - Organizes administrative office files including maintaining office record keeping and filing systems according to hospital, state, and federal regulations - Ensure patient health information is always secure - Keep workspace tidy and free from clutter - May be required to float to other departments or clinics for coverage Required Qualifications: - At least one year of patient service representative experience - Proficiency with the Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook) Preferred Qualifications: - Two years Patient Service Representative experience - Associates Degree in business, communication, or other related field Required Skills: Patient Service Representative experience, Microsoft Office Suite, Electronic Health Record Benefits: Medical, dental, vision, life insurance, and retirement options (403(b) & 457), Medical insurance coverage begins on day one and is available to both full time *and* part time employees, Employees receive discounts on medical services provided by Whitman Hospital and Medical Clinics, Differentials apply for evening, night, and weekend shifts, Our unique PTO plan enables employees to increase their accrual with each year of service