Welcome to WhiteWater Express at WhiteWater… · 78748

Summary: WhiteWater Express Car Wash is a company built on respect, communication, and a passion for people. The Store Manager is responsible for cultivating team culture, ensuring customer satisfaction, and supporting day-to-day operations, particularly in the absence of the General Manager. Responsibilities: - Cultivate a positive, customer-focused workplace culture through team development and coaching - Assist in the selection, development, and retention of outstanding team members - Lead all GM responsibilities during their absence to ensure seamless operations - Deliver a safe, clean, and 5-star experience for both customers and employees from drive-up to drive-out - Address and resolve customer and employee concerns while fostering a respectful, service-first workplace - Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales - Support daily operations, hourly scheduling, and completion of required tasks to meet business needs and site standards - Troubleshoot equipment and partner with Facilities and IT to resolve maintenance issues quickly - Maintain a safe, clean, and compliant workplace by ensuring safety protocols and preventive maintenance are consistently followed - Drive revenue growth by coaching team members and optimizing customer interactions - Use KPI tools to support membership revenue growth and retention, including oversight of labor management - Uphold company policies and enforce safety protocols - Assist the GM in performing payroll tasks, including reviewing and approving hours for all employees - Perform other duties as assigned to ensure smooth operations Required Qualifications: - A high school diploma or equivalent is required. However, a combination of experience and/or education will be taken into consideration - 1–3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment. Car wash experience is not required - Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management - Strong leadership and sales acumen, with the ability to coach and develop team members to meet and exceed goals - Excellent verbal and written communication skills with proven conflict-resolution abilities - Proficient in Microsoft Office Suite, Google Workspace, and point-of-sale (POS) systems - Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail - Ability to lift and carry up to 50 lbs - Comfortable working outdoors in varying weather conditions (heat, cold, rain, humidity) - Ability to stand, walk, bend, and move throughout the shift in a fast-paced environment Required Skills: Microsoft Office Suite, Google Workspace, Point-of-sale (POS) systems, Sales coaching, Team supervision, Scheduling, Performance management Benefits: Comprehensive Health Benefits (Medical, Dental & Vision), Paid Time Off in addition to Company Paid Holidays, 401(k) Retirement Plan with Company Match, Company-Paid Life Insurance, Clear pathways for career advancement, Free Weekly Car Washes