Customer Service Coordinator at White Family Companies in Athens, OH

Are you a go-getter with a positive disposition and a passion for making customers happy? We are seeking a Customer Service Coordinator with excellent customer service skills and a winning attitude.

In this role, you will make sure each of our customers has the high quality experience they are expecting when they visit our dealership.

Who We Are At White Family Companies, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at White Family Companies is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

What We Offer

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Savings Plan with 4% Employer Match
• Paid Vacation
• Paid personal days
• 6 Company Holidays
• Paid Training
• 5 day work week
• Ongoing Professional Development
• Employee Discounts
• Closed on Sundays
• Saturday Lunches Provided
• Legacy Company (over 100 years in business)
• Employee Pot-Lucks, Luncheons, and Team Activities
• Tight-Knit and Inclusive Culture
• Internal Career Progression and Promotions
• Custom and Competitive Wage Plans
• Long-Term Job Security

Responsibilities

• Follow up with customers who have recently visited
• Direct customers to the correct department, notify the appropriate person that a customer is waiting
• Work cooperatively with the service department and other internal teams
• Communicate with callers and visitors in a professional, friendly, and efficient manner
• Type memos, correspondence, reports, and other documents
• Other duties as assigned

Qualifications

• Excellent listening/communication skills, outgoing and positive personality
• Customer service experience preferred
• Punctual nature and ability to handle schedule flexibility and dynamic work environment
• Professional appearance and eager to improve on all aspects
• Valid driver’s license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.