Driver Success Manager

Support Drivers. Strengthen Engagement. Drive Operational Excellence.

At zTrip, our drivers are at the heart of everything we do. Their success directly impacts the quality of service we provide to our passengers and the growth of our business. As the nation's largest taxi transportation company, we are committed to creating an environment where drivers feel supported, valued, and equipped to succeed.

We are seeking a motivated, relationship-focused Driver Success Manager to champion the driver experience from onboarding through long-term retention. This role serves as a trusted resource for drivers while partnering with operations leadership to improve engagement, performance, and overall driver satisfaction.

If you are passionate about helping people succeed, building strong relationships, and creating a positive workplace culture, we encourage you to apply.

Benefits & Perks

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Monday-Friday Schedule
• Career Advancement Opportunities
• Professional Development Programs
• Collaborative and Supportive Work Environment
• Opportunity to Make a Direct Impact on Driver Success

Position Overview

As a Driver Success Manager, you will serve as a key advocate for our drivers, helping them navigate their journey with zTrip from recruitment and onboarding through ongoing development and performance support. You will work closely with operations, recruiting, and training teams to create an exceptional driver experience while supporting retention and workforce growth initiatives.

The ideal candidate is highly organized, people-oriented, and passionate about helping individuals achieve their professional goals.

Key Responsibilities of a Driver Success Manager:

Driver Engagement & Retention

• Build and maintain positive, productive relationships with drivers.
• Serve as a primary resource for driver questions, concerns, and support needs.
• Develop and implement programs that improve driver engagement and retention.
• Conduct regular check-ins with drivers to gather feedback and provide support.
• Identify trends affecting driver satisfaction and develop action plans for improvement.
• Foster a culture of professionalism, accountability, and teamwork.

Onboarding & Driver Experience

• Support recruiting efforts and candidate communications.
• Coordinate onboarding activities and ensure a smooth transition for new drivers.
• Verify completion of required onboarding documentation and requirements.
• Partner with training and operations teams to create a welcoming onboarding experience.
• Help new drivers successfully integrate into the organization and understand expectations.

Coaching & Development

• Coordinate driver orientation and training initiatives.
• Monitor training completion and ongoing development opportunities.
• Provide coaching and guidance to support driver success and performance.
• Identify skill gaps and recommend additional training resources.
• Reinforce company policies, procedures, and service standards.
• Encourage continuous improvement and professional growth.

Performance Support

• Monitor driver performance metrics, attendance, and operational compliance.
• Assist in addressing performance concerns through coaching and development plans.
• Recognize driver achievements and celebrate individual successes.
• Help drivers navigate operational challenges and identify solutions.
• Collaborate with leadership teams on performance improvement initiatives.
• Maintain accountability while promoting positive working relationships.

Communication & Administration

• Maintain accurate driver records and documentation.
• Coordinate meetings, training sessions, and driver communications.
• Prepare reports related to driver engagement, retention, and performance.
• Support compliance and administrative processes as needed.
• Ensure timely, professional, and consistent communication with drivers and management.
• Participate in special projects and workforce initiatives.

Reporting & Continuous Improvement

• Track and analyze retention, engagement, and performance metrics.
• Generate reports and provide regular updates to leadership.
• Identify opportunities to improve the overall driver experience.
• Recommend and implement process improvements that support operational efficiency.
• Assist with workforce initiatives designed to increase driver satisfaction and retention.
• Support best practices that contribute to company growth and success.

Qualifications of a Driver Success Manager:

Preferred Experience

• Experience in employee relations, driver management, workforce engagement, recruiting, human resources, operations, transportation, or a related field.
• Strong relationship-building and interpersonal communication skills.
• Experience coaching, mentoring, or supporting employees in a professional environment.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced setting.
• Strong conflict-resolution and problem-solving skills.
• Proficiency in Microsoft Office and other business software applications.
• Professional, positive, and service-oriented approach.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Core Competencies

• Driver Engagement & Retention
• Employee Relations
• Driver Onboarding & Support
• Performance Coaching
• Workforce Development
• Communication & Relationship Building
• Conflict Resolution
• Training Coordination
• Organizational Skills
• Problem Solving
• Accountability
• Team Collaboration

What Success Looks Like as a Driver Success Manager:

As a Driver Success Manager, you will:

• Build trusted relationships with drivers across the organization.
• Improve driver satisfaction, engagement, and retention.
• Deliver a seamless and supportive onboarding experience.
• Help drivers overcome challenges and achieve success.
• Maintain proactive communication and follow-up.
• Partner effectively with operations, recruiting, and training teams.
• Contribute to a positive and supportive company culture.
• Drive initiatives that strengthen driver performance and organizational growth.

Why Join zTrip?

At zTrip, you'll play a vital role in supporting the people who power our business every day. Your ability to build relationships, improve the driver experience, and promote driver success will directly impact retention, operational performance, and customer satisfaction.

This is an excellent opportunity for a motivated professional who enjoys working with people, developing talent, and making a meaningful impact within a growing transportation organization.

Apply Today

Join zTrip as a Driver Success Manager and help create an exceptional experience for the drivers who keep our communities moving. If you're passionate about employee engagement, coaching, relationship-building, and operational success, we invite you to apply today and become part of the zTrip team.