Procurement Operations Systems Analyst at WGU in Raleigh, NC

Procurement Operations Systems Analyst Location: Raleigh, NC If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Professional 308 Pay Range: $73,000.00 - $109,400.00 Job Description The Procurement Operations Systems Analyst is responsible for pulling reports, analyzing data, and maintaining data between procurement systems. This position will assist in training department employees to enhance knowledge and understanding of processes that support the Procurement group. The Procurement Operations Systems Analyst assists in supporting large database information and system interface integrations. The Procurement Operations Systems Analyst responds to user questions, resolves system issues, and conducts quality control audits. The Procurement Operations Systems Analyst will analyze data trends, resolve inconsistencies, and provide resolutions that will enhance department process and programs for WGU’s procurement and vendor engagement teams. Job Duties Troubleshoots system interface issues for all procurement systems and processes. Acts as first line of support in database management, Workday, ServiceNow, and all other procurement systems for the Procurement team. Provides technical support and reports, utilizing data analysis skills and information available through database navigation, data interpretation, applicable procurement systems and MS Office suite programs. Performs quality control audits for data integrity and system process administration. Provides solutions to enhance user navigation of procurement systems and processes. Builds and maintains strong relationships with cross functional team members and other internal stakeholders. Supports system interface between key department software. Supports efforts with department leadership to enhance stakeholder experiences. Updates and documents technical procedures and processes. Performs other job-related duties as assigned. Knowledge, Skills, and Abilities Solid understanding of when to apply configuration and when to apply custom code Up-to-date knowledge of procurement systems and other university systems, such as ServiceNow, Workday Spend Management, Source-to-Pay platforms, and SharePoint, along with data and database management. Solid understanding and experience in workflow automation with procurement platforms Proven experience with system administration Excellent project management skills Initiative-taker with ability to work autonomously under tight deadlines Excellent verbal and written communication skills Customer centric approach towards obtaining and solutioning for requirements Ability to work well in a team environment Natural curiosity and drive to solve problems Ability to explain complex systems and data analysis to non-technical audience Highly skilled with Microsoft Office Suite Minimum Qualifications Bachelor's Degree in Computer Science, Data Analytics, Business, Business Technology, Supply Chain Management, or a related field 2 years of experience working with procurement source-to-pay software, related procurement systems, and database systems Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager. Preferred Qualifications Data Analytics Certification, Certified Project Management Professional, Certified Professional in Supply Management, or other relevant procurement professional certifications Experience constructing and troubleshooting existing or new source-to-pay procurement software Experience constructing and troubleshooting existing or new analytic and reporting tools, such as ThoughtSpot, Workday Analytics, Power BI, or other applicable procurement analytic systems. In-depth knowledge of business management, procurement, and strategic sourcing Proven advanced analytical skills Ability to travel for team meetings, projects, or professional conferences Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements. Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.