IT Operations SC G at Wfp in Yerevan, Yerevan, Armenia

IT Operations SC G Location: Yerevan, Armenia DEADLINE FOR APPLICATIONS 26 May 2026-23:59-GMT+04:00 Armenia Standard Time (Yerevan) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). BACKGROUND AND PURPOSE OF THE ASSIGNMENT WFP Armenia CO needs the services of qualified staff to provide support in the technology field to enable the office to deliver its programs and ensure that it meets the Corporate digital strategy. ACCOUNTABILITIES/RESPONSIBILITIES Under the overall guidance of the Country Director and the direct supervision of Head of Operations Unit, IT Operations Associate performs the following duties and responsibilities: Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures. Promote awareness and adherence to IT security measures to safeguard organizational data and systems from potential threats Maintain an inventory of IT equipment, track assets, and coordinate equipment repair and replacement as required. Offer timely technical assistance to end-users for hardware, software, and network-related issues via in-person, phone, or remote communication channels. Facilitate the efficient monitoring of the Help Desk system, promptly directing requests to the relevant IT colleagues, and ensuring timely resolution of tickets in accordance with agreed-upon standards and deadlines. Conduct training sessions for staff on basic IT operations, software usage, and IT security awareness. Perform other related duties as required. FUNCTIONAL CAPABILITIES: Capability Name Description of the behaviour expected for the proficiency level Business Support Services & Reporting Applies strong ability to identify country level requirements and develop customer-focused solutions and action plans. Communicates data-based findings in a highly impactful way that is tailored to the audience. Internal Controls & Risk Management Utilises understanding of risk management approaches and internal controls to monitor projects and programmes to confirm regulatory compliance, ensure data integrity and ensure client satisfaction. Resource Management Monitors trends in staffing and resource usage to anticipate and escalate potential issues to programme leaders and key clients. Specialised Knowledge in Administrative Services Demonstrated broad or specialist knowledge of administration best practices, techniques, and processes, and a good grasp of WFP standards, processes, and infrastructure in the area of responsibility; applies this to ensure the provision of efficient and effective administration services. Customer Focus Monitors and supervises administrative work against the established standards and protocols for service excellence. Ensures that customer problems are identified and resolved. QUALIFICATIONS & EXPERIENCE REQUIRED Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable. Experience: At least 6 years of experience in the below areas: Experience analyzing service management results and development service enhancement recommendations. Has participated in business process re-engineering efforts and identified service management improvements. Has experience participating in country office procurement/budgeting process. Knowledge & Skills: LAN/WAN skills are desirable. Adept with telecommunications equipment and general electronic equipment. Has done certification in Cisco or equivalent networking providers. Languages: Fluency (C) in both oral and written communication in English and Armenian languages. Fluent knowledge of Russian is an advantage. WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel. We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application. If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply. At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process. Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.