Product Specialist - Tier 1 at WEX in Remote

Summary: WEX Inc is a company that focuses on customer engagement and service. They are seeking a Product Specialist - Tier 1 who will interact with customers through various channels to resolve issues and provide education while meeting service quality goals. Responsibilities: - Answering incoming calls and engaging with our customers over the phone - Responding to customer emails and chats in a timely manner - Assisting participants by answering questions, solving problems, and educating - Customize interactions to the individual customer’s personality and situation - Meet monthly customer service statistical goals and quality standards - Being the initial point of contact for problem-solving - Utilizing up to 5 – 10 systems, often multi-tasking with multiple systems on each customer interaction - Prescribing the fastest and easiest resolution to the problem - Influence customers for a win-win solution - Educate customers on other alternatives or features not already considered - Lead with excellent written and verbal communication skill - Demonstrates the WEX Core Values daily - Ability to learn, develop, and excel in a virtual environment Required Qualifications: - Excellent written and verbal communication skills - Problem-solving skills - Ability to work effectively in a virtual environment - Availability to high speed internet - Must have a private work space - Ability to work between the hours of 7:45AM – 7:00PM EST, Monday – Friday Preferred Qualifications: - Experience in a customer service related position - High volume call experience - Familiarity with Google Workspace - Familiarity with a Help Desk Ticketing System Required Skills: Customer service experience, High volume call experience Important Skills: Google Workspace, Help Desk Ticketing System Nice-to-Have Skills: multitask, Virtual work environment Benefits: Health, dental and vision insurances, Retirement savings plan, Paid time off, Health savings account, Flexible spending accounts, Life insurance, Disability insurance, Tuition reimbursement, And more