Product Manager - End to End Customer Journeys at Wex · Melbourne

Product Manager - End to End Customer Journeys Location: Melbourne, Australia The Opportunity: Drive the Future of Global Mobility At WEX, we are a global payments and technology provider dedicated to simplifying business operations. In the APAC region, we are expanding our digital ecosystem across fuel, EV, payments, and fleet solutions. We are seeking a high-impact Product Manager to own the end-to-end customer lifecycle. This role requires a blend of strategic vision and "on-the-ground" execution grit. You won't just manage features; you will orchestrate the entire journey—from the initial sales touchpoint through to long-term customer success and retention. The Role: Impact & Ownership As the Product Manager for End-to-End Customer Journeys, you will operate at the intersection of Product, Technology, Operations, Marketing, and Commercial teams. You are responsible for delivering scalable, frictionless experiences within our Salesforce-powered ecosystem. Key Responsibilities To ensure success in this role, you will focus on the following core areas: Lifecycle Ownership: Lead and optimize every stage of the customer journey, including Sales, Onboarding, Credit & Funding, and Customer Service. Friction Reduction: Identify and resolve pain points in both standard and exception paths (e.g., KYC step-ups, credit referrals). You will design digital solutions that minimize manual intervention. Platform Strategy: Act as the Product Owner for core and integration platforms. You will lead Salesforce initiatives (Sales, Service, and Marketing Clouds) to streamline workflows while aligning with our global platform strategy. Agile Execution: Lead 1–2 agile squads through discovery, build, and scaling phases. You will manage a high-impact backlog, translating business requirements into clear user stories. Growth & Retention: Partner with Marketing to reduce churn by identifying drop-off points and developing re-engagement journeys fueled by real-time behavioral data. Data-Driven Innovation: Establish experimentation frameworks to test hypotheses from the initial digital engagement through to the first transaction. What You’ll Bring (Selection Criteria) Experience: 7–10+ years in Product Management, specifically delivering customer-facing software or digital capabilities. Technical Proficiency: Demonstrated experience managing complex, multi-system integrations and working within the Salesforce ecosystem. Regulated Environment Savvy: Experience delivering digital products within credit-based or highly regulated industries. You understand how to balance "frictionless" UI with rigorous compliance and internal controls. Agile Leadership: Strong backlog management (Jira) and a proven history of collaborating with engineering teams to deliver iterative value. Strategic Mapping: Ability to map complex customer journeys and optimize the full lifecycle. Analytical Mindset: Proficiency in using data to analyze performance, size opportunities, and implement behavioral insights. Preferred Qualifications: Background in Fintech, Payments, or Mobility. Experience in the fleet industry or familiarity with billing and digital platform ecosystems. Why Join WEX? Innovation at Scale: Influence the evolution of mobility payments (EV, Digital Wallets) across the APAC region. Empowered Culture: We value autonomy and experimentation, backed by a collaborative and high-performing team. Growth: Own meaningful outcomes in a business that is actively scaling its digital footprint.