Vehicle Exchange Associate at Westside Toyota in North Olmsted, OH

Westside Toyota is hiring our next Vehicle Exchange Associate

We are looking for a charismatic, high-energy individual to serve as our Guest Liaison and Vehicle Acquisition Specialist.

This is a front-facing, "people-first" role where your primary goal is to build rapport with our service guests and KBB inquiries.

If you have a background in hospitality, high-end retail, or brand modeling, and you love making people feel at ease, this is the perfect position for you.

What We’re Looking For

• The "Host" Mentality: You are the first point of contact for guests in our service drive. You must be exceptionally friendly, approachable, and able to strike up a natural conversation with anyone.
• Professional Presentation: As a representative of our KBB Buying Center, a polished and professional image is vital.
• Disarming Communication: You have a way of making people feel comfortable and valued, turning a routine service visit into a positive business opportunity.
• Relatable: You can connect with guests from all walks of life, maintaining a warm and helpful demeanor even in a fast-paced environment.

Key Responsibilities

• Greeting service guests with a warm, welcoming attitude to discuss their vehicle's value.
• Acting as the "Brand Ambassador" for our KBB Instant Cash Offer program.
• Nurturing leads through friendly, consistent follow-up—focusing on the relationship rather than just the "sale."

Why You'll Love This Role

• No "Car Sales" Grind: This is about hospitality and procurement, not high-pressure sales.
• Training Provided: We don’t care about your automotive experience; we care about your personality. We will teach you the rest!

Benefits Include

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.