Chief Product Owner, Unassisted Onboarding… at Westpac Group · Sydney

reate your best future and join the Customer Lifecycle Management Delivery Unit as a Chief Product Owner, Unassisted Onboarding & Maintenance.

What’s the role?

This is an opportunity to shape the future of customer onboarding across Westpac. As Chief Product Owner for Unassisted Onboarding & Maintenance, you'll lead the strategy and roadmap for the capabilities that determine customer treatment, identify and verify customers and related parties, and support ongoing control monitoring.

You'll work across a complex enterprise environment, bringing together customer, risk, technology and operational priorities to create simpler, more seamless onboarding experiences. Leading a large Release Train, you'll make critical investment and prioritisation decisions, influence enterprise outcomes and help deliver the next generation of customer due diligence capabilities.

This is a full-time opportunity based in Sydney.

What do I need?

• Extensive product leadership experience within financial services or other highly regulated industries
• Proven experience developing and delivering large-scale multi-year product or platform strategies
• Strong stakeholder management skills, with the ability to influence at General Manager and Group Executive levels across functions
• Experience balancing customer outcomes, regulatory obligations and commercial priorities
• Strong understanding of customer onboarding, identity, customer due diligence or related domains
• Experience leading complex delivery portfolios, managing enterprise dependencies and prioritisation and investment decision-making skills
• Demonstrated capability building high-performing product teams and product practices
• Strong judgement, analytical capability and evidence-based decision making

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.