Coordinator - Food & Water Safety at WestJet in Calgary, AB, CA

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of the role:
WestJet is seeking a Coordinator, Food & Water Safety. Reporting to the Senior Manager, Group Safety Programs, this role will work closely with the Program Manager, Food & Water Safety to conduct food safety and potable water assessments across the WestJet network. This work is a critical component of WestJet's Food Safety Management Plan (FSMP) and Potable Water Management Plan (PWMP).
The successful candidate will travel frequently (up to 50%) throughout the WestJet network to conduct risk-based food safety assessments and other oversight activities involving inflight service, food service providers, and potable water providers. The primary objective of the role is to evaluate the effectiveness of service provider food safety management systems, with a focus on how food and water safety risks are identified, assessed, controlled, and monitored, and how management systems support continuous improvement.

Key deliverables include:
• Conduct food safety and potable water assessments and operational evaluations across the WestJet network in accordance with the Food Safety Management Plan, Potable Water Management Plan, and established program requirements.
• Complete assessment documentation and reports, identify non-compliances and risks, and communicate findings to relevant stakeholders.
• Review corrective action plans, validate completed actions, and assess the effectiveness of implemented mitigations.
• Provide technical expertise and guidance on food safety and potable water requirements to operational teams, vendors, and service providers to support compliance with WestJet standards and regulatory requirements.
• Review and investigate food safety and potable water incidents and hazard reports through the company reporting system, including participating in root cause analyses and supporting the development and implementation of corrective actions.
• Support the maintenance and continuous improvement of WestJet's Food Safety Management Plan and Potable Water Management Plan in alignment with company policies, PHAC standards, and applicable regulatory requirements.
• Maintain documentation, reference materials, and program resources associated with the FSMP and PWMP, including:
◦ Approved vendor programs
◦ Cold-chain validation processes
◦ Program procedures
◦ Records management
◦ Guidance materials
• Analyze assessment results, incident data, and program performance indicators to identify trends, recurring issues, emerging risks, and opportunities for targeted oversight and program enhancement.
• Support ongoing monitoring and evaluation of food safety and potable water controls through data analysis, trending, and performance monitoring activities.
• Perform other duties as assigned in support of WestJet's Food Safety and Potable Water Programs, broader safety objectives, and the continued advancement of the company's safety culture.

Experience and qualifications:
• Minimum 3 years of experience in food safety, quality assurance, public health inspection, regulatory compliance, or a related field, including experience conducting food safety audits or inspections.
• Diploma or Bachelor's degree in Food Science, Public Health, Biology, Chemistry, Microbiology, Nutrition, or a related discipline, or an equivalent combination of education and directly related experience.
• Valid passport and, if applicable, Canadian Permanent Resident Card.
• Ability to travel without restriction to all WestJet destinations. Any required visas or travel documentation are the responsibility of the successful candidate.
• Experience investigating non-compliances or deviations, conducting root cause analyses, and developing and implementing corrective action plans.
• Strong analytical skills with the ability to interpret food safety metrics, including time and temperature data, microbiological results, cold-chain validation data, and trend analyses.
• Knowledge of applicable local, federal, and international regulations, standards, and guidelines related to food safety and potable water programs.
• Strong interpersonal and communication skills with the ability to build credibility and effective relationships with internal stakeholders, vendors, and service providers.
• Demonstrated ability to work both independently and collaboratively in a fast-paced operational environment.
• Proven ability to exercise sound judgment and manage sensitive and confidential information.
• Proficiency in Microsoft Office applications, including Excel.
• Willingness and ability to travel extensively, including overnight and international travel.

Preferred Qualifications:
• Food Safety and/or HACCP certification.
• Certificate in Public Health Inspection.
• Aviation industry experience.
• Experience working with the Public Health Agency of Canada's Travelling Public Program.
• Knowledge of Good Manufacturing Practices (GMP).
• Experience conducting risk assessments.
• Experience with change management or change-control processes.
• Experience using safety, quality, or compliance reporting systems.
• Experience with data visualization and performance monitoring tools.
• French or Spanish language proficiency would be considered an asset.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win

• Travel privileges for you and your family, effective from your start date

• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.