Case & Misconduct Officer at Western… · Parramatta

companyDescription jobDescription Full-time position at HEW Level 6. Parramatta South with flexible working arrangements Salary: $97,693 – $104,713 per annum, plus 17% Super and Leave Loading Manage student complaints and misconduct matters with fairness, consistency and strong stakeholder engagement. The Opportunity You will coordinate the fair and timely management of student complaints and misconduct matters from intake through to resolution, ensuring decisions align with University policy, regulatory requirements and principles of natural justice. You will administer structured and compliant misconduct processes, including coordinating hearings, panel arrangements and associated documentation. You will provide clear, practical advice to students, staff and faculties to support consistent and informed handling of matters. You will also contribute to continuous improvement by analysing trends, maintaining accurate case records, updating systems and resources, and supporting training and communities of practice that strengthen complaint and misconduct management across the University What Success Looks Like: Complaints and misconduct matters are triaged and resolved in a timely, fair and compliant manner. Misconduct proceedings are administered accurately, consistently and in line with procedural requirements. Stakeholders receive clear, reliable advice and support throughout complaint and misconduct processes. Case data, records and digital resources are accurate, current and transparent. Process improvements reduce risk and improve the quality and consistency of outcomes. Please refer to the Position Description for full details. About You A tertiary qualification with substantial experience in complaint and or misconduct handling. Demonstrated ability to engage effectively with diverse stakeholders in complex environments. Strong written and verbal communication skills, including experience preparing formal documentation. Proven ability to manage multiple priorities and meet deadlines under pressure. Proficiency in Microsoft 365 with strong organisational and record keeping skills. Benefits We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing. Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing. Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover. Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity. Application Details Position Enquiries: Direct to Kerry Cameron-Pratt, Senior Case Manager Title via K.Cameron-Pratt@westernsydney.edu.au. Please include the job reference code REF322K Closing Date: 11:59pm, Sunday 24th May 2026. Working Rights: You must provide evidence of full-time working rights in Australia at application. How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position. Belonging at Western We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds. For Reasonable Adjustments during the application process, please contact talentacquisitionteam@westernsydney.edu.au. About Western This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful. Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western. For the latest please visit our website and LinkedIn.7 qualifications additionalInformation