Aftermarket Solutions Specialist, OHT at Western… · Location…

Aftermarket Solutions Specialist, OHT

WHAT YOU’LL DO

The Aftermarket Solutions Specialist, OHT is responsible for driving growth and customer engagement within Western States’ on-highway truck product support business. This role promotes and supports the sale of parts, service, customer value agreements, and other product support solutions while serving as a key liaison between customers, TEPS dealers, and internal teams. The specialist evaluates customer needs, develops and supports product support programs, assists with pricing and sales strategies, and identifies opportunities to expand market coverage and revenue. Working closely with Product Support leadership, Parts and Service teams, and dealer partners, this position helps ensure exceptional customer support, profitable business growth, and successful execution of Western States’ on-highway truck product support initiatives.

ABOUT WESTERN STATES

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers’ toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.

By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.

Safety

• Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.

• Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.
  

Customer Care Commitments

• Convey Warmth and Empathy – Acknowledge customers and greet everyone with an authentic smile.

• Actively Listen – Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.

• Build Trust – Take ownership, act with urgency, and follow through on commitments.

• Say Thank you – Express genuine appreciation for effort, feedback, and collaboration.

ESSENTIAL FUNCTIONS:

• Promotes and sells the Western States’ on-highway product support services and products by achieving established sales objectives.

• Researches and supports Product Support offerings resulting in increased partnership with customers and sales revenue.

• Works strategically with Product Support leadership to identify and resolve gaps in tooling, parts inventory, training and other areas as identified to support the on-highway truck offerings.

• Creates parts and service pricing strategies specific to the on highway truck (OHT) industry that aid in profitable growth.

• Works collectively with existing and potentially new TEPS dealers to grow our coverage areas and overall parts sales. Also, approves and denies TEPS dealer agreements accordingly.

• Evaluates all TEPS Dealers against established performance standards and develop plans to address identified gaps in performance of TEPS dealers. Ensures TEPS contracts are current and performing in accordance with terms of the contract.

• Resolves customer on-highway product support issues fairly in conjunction with WSECO management to ensure customers receive exceptional product support.

• Works directly with Parts & Service employees to determine customer needs so that they may present on-highway product support information, and explain available services. Provides and creates informational brochures and other incentives that inform customers and influence decisions.

• Ensures that sales goals, coverage levels and sales development are in place to successfully achieve WSECO Product Support sales strategies. Develops sales goals and objectives for the OHT Product Support Sales Teams.

• Creates development plans for OHT Product Support sales team addressing growth and coverage areas. Ensures training opportunities are addressed and that plan goals are met within established guidelines.

• Communicates broad knowledge of WSECO product offerings and is on the “cutting edge” of new product support offerings for customers.

• Researches and presents the solutions that best meet customers’ needs. Quotes services to customers using a variety of methods or forms, such as bundling, finance options, rebuilds, etc. to best meet customer needs.

• Performs customer fleet management evaluations and provides customers with recommendations.

• Works collectively with Customer Service Representatives and Inside Sales Representatives to present and sell customer value agreements (CVA).

• Utilizes company provided software programs to manage all aspects of workload internally and externally, including communicating with customers, managing leads and accounts, scheduling daily appointments and managing assigned territory.

• Works effectively with other departments at WSECO to meet our customers’ expectations and achieve company goals. Develops and maintains a spirit of cooperation with all departments within WSECO. Addresses customer issues that arise in a productive manner.

• Communicates WSECO value proposition (Parts, Service, Sales, Rental, Technology Solutions, Engines, etc.) to customers by using available resources and tools. Accesses other technical resources or coordinates customer hand off to others as necessary to meet customer needs.

• Performs administrative tasks such as activity reports and tracking reports in order to keep Product Support Leadership up to date on activities.

• Adheres to all customer care standards.

• Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.

• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.

• Works within and promote corporate vision, mission, and values of the organization.

• Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Proven skills in written and verbal communications, planning, organizing, negotiation, listening, leadership and interpersonal relationship building.

• Self motivated with a strong work ethic.

• Ability to maintain a positive attitude under adverse conditions.

• Must be a self starter and ability to work without direct supervision.

• Knowledge and use of Microsoft computer products, customer management tools, and computerized sales planning tools and / or other comparable systems required.

• Ability to develop and maintain effective working relationships with others.

• Ability to travel overnight.

• Consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).

• Bachelor’s Degree in Business, Communications, or similar discipline preferred.

• Minimum of 3 years previous sales experience and/or proven customer service experience required. Preference for on-highway truck or comparable industry experience.

• Previous supervisory experience preferred.

• Thorough knowledge of the use and operation of on-highway truck preferred.

• Proof of driver’s license and acceptable driving record required.

• Must be able to communicate (speak, read, comprehend, write in English). Bilingual candidates are encouraged to apply.

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.

• Ability to lift up to 60 lbs.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.