Customer Service Specialist at Western Pest… · Sterling…

Summary: Western Pest Services, part of Orkin LLC, is seeking a Customer Service Specialist to enhance customer satisfaction. The role involves managing service requests, scheduling appointments, and ensuring efficient communication to maintain customer loyalty.

Responsibilities:
- Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
- Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
- Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
- Reschedule unserviced accounts within 24 hours
- Participate in quality assurance processes, programs, and initiatives
- Safeguards customer’s privacy and other proprietary information

Required Qualifications:
- High School Diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Strong attention to detail and follow through
- Demonstrated ability to prioritize tasks and manage time efficiently

Preferred Qualifications:
- Previous experience in Customer Service or Sales preferred

Required Skills: Sales, Microsoft Office, Computer software, Web-based applications

Benefits: Full medical, dental and vision coverage for you and your family, More than a job— a career with growth potential and benefits that go beyond the basics, Opportunities to volunteer and give back, Award-winning training program, All the tools you need to succeed, Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance, 401(k) plan with company match, Employee stock purchase plan, Paid vacation, holidays, and sick leave, Employee discounts, tuition reimbursement, dependent scholarship awards, Industry leading, quality, comprehensive training program