Administrative Professional at Western Pest Services in Monroe, NC

Summary: Northwest Exterminating is a pest control company serving communities across the Southeast and investing in its team through training and development. The Administrative Professional connects customers with service professionals by managing communications, documenting accounts, coordinating service routes, and supporting operational and customer service needs.

Responsibilities:
- Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution
- Document customer accounts and ensure all paperwork is completed accurately and promptly
- Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go
- Handle additional tasks and projects as needed to support the team
- Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service
- Foster consistent communication with customers, ensuring their needs are always met
- Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care
- As a Northwest teammate, you’ll act as a brand ambassador—representing our values and image with every customer interaction

Required Qualifications:
- High School Diploma or equivalent required
- No experience necessary!
- Must be at least 18 years of age
- Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint

Required Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Benefits: Comprehensive training to help you succeed, 401(k) with a company match, Support for your career development, Medical, dental, vision, maternity, and life insurance, Employee stock purchase plan, Paid vacation, holidays, and sick leave, Employee discounts, Industry-leading, quality training program