IT Helpdesk Technician at Western Montana Clinic in Missoula, MT

Description

At Western Montana Clinic, we are continuing our 100-year tradition of providing excellent health care to the community. We are a group of local, independent providers practicing in multiple specialties. Our mission remains the same - to provide our patients with the same high quality health care that we expect for our families.

We are seeking a full-time IT Helpdesk Technician to join our team at the Broadway building location. 

     Monday - Friday; occasional evenings or weekends may be required

In the IT Helpdesk Technician position, you will:

• Provide friendly, respectful, and professional support to employees experiencing technical issues
• Answer Helpdesk calls, emails, and support requests in a timely and customer-focused manner
• Listen carefully to user concerns and communicate technical information in a clear and understandable way
• Troubleshoot basic hardware, software, printer, phone, and account-related issues
• Escalate more advanced technical problems appropriately when necessary
• Document support requests accurately within the Helpdesk ticketing system
• Assist with setup, deployment, and maintenance of computers and related equipment
• Support IT projects and other departmental tasks as assigned

Benefits offered:

• Health insurance
• Life insurance
• Paid vacation
• Holiday pay
• Sick pay
• 401(k) Plan + match
• Voluntary benefits - dental, vision, disability
• Employee assistance program

Minimum Requirements for the IT Helpdesk Technician position:

• High school diploma or equivalent
• Helpdesk or IT support experience required
• Technical coursework, certifications, or college education in Information Technology strongly preferred
• Willing to train candidate who demonstrates strong communication skills, professionalism, and a willingness to learn

The successful IT Helpdesk Technician candidate will be subject to a background check.

An Equal Opportunity Employer