Quality Engineering Intern at Western… · SLC…

Summary: Western Governors University is dedicated to expanding access to higher education through innovative online programs. The Quality Engineering Intern will gain hands-on experience in a technical environment, supporting quality and process initiatives while contributing to real-world projects. Responsibilities: - Assist with maintaining and updating departmental databases, spreadsheets, and content management systems - Support implementation and troubleshooting of office technology, software applications, and digital tools - Create and update technical documentation, user guides, and standard operating procedures - Perform data entry, validation, cleanup, and basic reporting using Excel, Google Sheets, or database tools - Support system testing, form development, and workflow automation using platforms such as Google Workspace and Microsoft 365 - Provide first-level technical support to staff, including software setup, printer troubleshooting, and access issues - Contribute to process improvement initiatives through research, analysis, and documentation - Collaborate with IT staff or business analysts on technology-driven projects or service requests - Present a final project or summary of learning to the team at the end of the internship Required Qualifications: - Currently enrolled in or recently completed a degree in Computer Science, Information Technology, or a related field - Eligible to work in the United States without sponsorship during the internship period - In good academic standing with an expected graduation date - Basic understanding of databases, spreadsheets, and office productivity tools such as Excel formulas, Google Forms, or SharePoint - Strong analytical, technical troubleshooting, and organizational skills - Ability to learn new systems quickly and work effectively in ambiguous situations - Excellent verbal and written communication skills - Strong attention to detail with the ability to maintain confidentiality and follow data security protocols - Self-motivated with the ability to manage tasks independently Preferred Qualifications: - Familiarity with help desk or ticketing systems and cloud-based tools - Interest in higher education and lifelong learning - Technical certifications Required Skills: Databases, Spreadsheets, Office productivity tools, Excel formulas, Google Forms, SharePoint, Help desk systems, Ticketing systems, Cloud-based tools, Technical troubleshooting, Data security protocols, Analytical skills Benefits: Vision and mental healthcare, Flexible spending account, Voluntary life insurance, Accident, critical illness and hospital indemnity supplemental coverages, Legal and identity theft coverage, Retirement savings plan, Wellbeing program, Discounted WGU tuition, Prorated paid holidays, Accrued sick time