Commercial Concierge at Westcorp in Edmonton, Alberta, CA

Position Summary: As a key member of the Commercial Property Management team, the Customer Service Coordinator will provide excellent customer service to tenants and guests at College Plaza; an office tower located at 8215-112 Street, Edmonton.

Who You Are: · You are a professional who is well polished, with superior written and verbal communication skills. · You can provide exceptional customer service and effectively resolve customer concerns. · You enjoy being the first point of contact for clients, and will strive to deliver our brand values.

Key Responsibilities: · Assist tenants and guests of College Plaza with enquiries and direct them to the appropriate resource. · Accept and dispatch service requests and follow up to ensure services are completed to everyone’s satisfaction. · Coordinate leasing of parking stalls within the complex. Assist with dealing with illegally parked vehicles. · Arrange for the purchase and installation of building signage. · Prepare letters, newsletters, and other communication for the complex. · Setup, maintain, and audit building keys and access cards. · Program door readers and elevators in the access card software (WinPak). · Liaise with staff and contract security and ensure they are informed of activities within the complex. · Plan and organize promotional events for commercial tenants. · Assume duties of the Chief Fire Warden for the building. · Other duties as assigned.

Required Skills and Abilities: · Minimum high school education · Minimum three years related customer service experience · Strong inter-personal and time management skills · Ability to organize, execute and follow up in a timely manner · Exceptional written and verbal communication skills · Strong computer skills and knowledge of Microsoft Office (Word, Excel, Outlook, and Teams) · Prior experience working in property management would be an asset · Experience in Angus and Yardi software would be an asset · Security clearance required upon offer of employment