Outreach and Training Director at WestCare in Elkhorn City, KY

Position Summary:

The Outreach and Training Director is responsible for training new outreach staff, providing daily support with client acquisition and transportation, and assisting with scheduling, time management, logistics, and productivity. This role also promotes the agency within the community while maintaining a positive and professional image.

Essential Job Functions:

• Train and onboard new outreach staff.

• Provide daily support with client acquisition and transportation.

• Assist staff with scheduling, time management, and logistics.

• Monitor staff productivity and support team efficiency.

• Promote agency services and maintain positive community relationships.

• Represent the agency in a professional and respectful manner.

• Organize/attend community events

• Working a flexible schedule, and consistently arriving to scheduled shifts on time

• Transports participants to residential facilities and approved community events as needed.

• Assists in the implementation of recreational activities for program participants, participating where appropriate

• Uploads documents to the program participants electronic medical record as assigned

• Assists other WestCare staff as needed to promote cooperation and portray a professional image to the community

• Embraces and embodies the mission, vision, guiding principles, clinical vision and goals of WestCare Kentucky

• Performs other duties as assigned

Essential Qualifications:

• At least 2 year of experience working in similar role
• Must be at least 18 years old or older
• Ability to work well, both individually and as part of a team
• Ability to prioritize tasks
• Complete assignments in a timely manner
• Ability to exercise good judgement and discretion
• Adherence to the highest standards of ethical conduct
• Ability to maintain a professional appearance and demeanor
• Excellent verbal and written communication skills

Education Requirements:

• Associate’s Degree or related behavioral health certifications is preferred
• High School Diploma or GED Equivalent required

Certification and Licensure Requirements:

• Valid Driver’s License and the ability to obtain and maintain WC vehicle insurance.

Working Conditions:

• Work is primarily performed in community settings, but in office work and out-of-state travel may occasionally be required.
• The normal work routine involves no exposure to blood, body fluids, or tissues, but exposure or potential exposure may occur during employment. All company personnel are required to deal with such elements in accordance with WestCare’s safety standards. Appropriate personal protective equipment will be readily available to every employee
• Travel between program locations within the region is required
• Flexible work hours and regular attendance is required

Essential Physical and Mental Demands of the Job:

The employee must be able to perform the following essential duties and activities with or without accommodation:

Physical Demands:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 30 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.

Mental Demands:

• Requires the ability to collect and analyze data to reach logical conclusions.
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions
• Requires the ability to work under stress and in emotionally charged settings
• The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques