Consultant, ServiceNow at West Monroe in Chicago, IL

Are you ready to make an impact?

We are seeking a motivated and detail-oriented Junior ServiceNow Consultant to join our team. This entry-level role is ideal for recent graduates who are interested in IT service management, enterprise platforms, and digital workflow solutions. You will work alongside experienced consultants to design, configure, and implement ServiceNow solutions that improve business processes and user experience.

Key Responsibilities

• Assist in the configuration and customization of the ServiceNow platform (e.g., ITSM, CSM and FSO modules)
• Support senior consultants in gathering and documenting business requirements
• Participate in solution design sessions and translate requirements into technical configurations
• Help develop workflows, forms, and basic scripts within ServiceNow
• Perform system testing, debugging, and quality assurance activities
• Provide support during deployments and post-implementation activities
• Create and maintain documentation, including user guides and process flows
• Collaborate with cross-functional teams including developers, business analysts, and stakeholders

Basic Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or a related field
• Strong interest in enterprise software, IT service management, or consulting
• Understanding of databases, workflows, or object-oriented programming concepts
• Familiarity with JavaScript, HTML, or similar technologies is a plus
• Strong problem-solving, analytical thinking skills and attention to detail.
• Excellent written and verbal communication skills

Required Qualifications 

• Bachelor’s degree in progress, with an expected graduation date between December 2025 and July 2026
• Legally authorized to work in the United States without limitation or sponsorship now or in the future (e.g., OPT, H-1B visa, TN, etc.)
• Reside within 50 miles of your assigned office prior to your start date; our culture emphasizes team collaboration within a hybrid work model
• Ability and willingness to travel Monday – Thursday (up to 50%); travel expenses covered by West Monroe

Other consultancies talk at you.

At West Monroe, we work with you.

We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit http://www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.

Please review our company disclosures regarding use of artificial intelligence during the hiring process. West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to recruiting@westmonroe.com.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.