Customer Services Officer, Venue… at West Kowloon… · Hong Kong

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for:

• preparation for event operation logistics and supporting Senior Customer Services Officer to ensure event readiness.
• performing information counter duties and responding to enquiries;
• providing show usher services;
• managing the cloakroom and service bar with sales transactions;
• maintaining smooth operation of the performing arts venues and events by delivering excellent customer services;
• providing event support; and
• performing any duties from time to time as reasonably as assigned by the Authority.

You should:

• possess higher diploma or above with preferably 1 - 2 years of relevant experience in venue operations in performing arts venues, tourism and/or hospitality sector;
• preferably have usher experience in performing arts venue or have good knowledge of front-of-house operation / event operation;
• be service-oriented with professional customer service skills and positive service attitude;
• be required to stand for long hours and work in both outdoor and indoor environment;
• be required to work on shift (5-day work week) according to the duty roster assigned including weekends and public holidays; and
• be proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

13-08-2026

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact:

Fiona Yung /+852 22002549