After-Hours Legal Intake Specialist at West Coast… · Los…

Description

After-Hours Legal Intake Specialist

West Coast Trial Lawyers | Los Angeles, CA
Compensation: $20.00 - $22.00 per hour
Schedule: Evening Shift | 6:00 PM – 12:00 AM

At West Coast Trial Lawyers, we are more than just a law firm — we are a team committed to helping injured clients through some of the most difficult moments of their lives. We are currently seeking a professional, compassionate, and highly motivated After-Hours Legal Intake Specialist to join our growing team.

This position plays a critical role within our organization. As one of the first points of contact for potential clients during evening hours, you will help create a positive and professional experience while gathering important information and helping clients take the first step toward legal representation.

If you thrive in a fast-paced environment, communicate well with people, and have the ability to remain calm, organized, and professional while handling sensitive situations, we would love to hear from you.

Position Overview
The After-Hours Legal Intake Specialist is responsible for handling inbound calls, online inquiries, follow-ups, and client communications during evening operations. This role requires strong customer service skills, attention to detail, professionalism, empathy, and the ability to multitask effectively.

You will work closely with the intake team, attorneys, and operational leadership to ensure all potential clients are handled promptly, accurately, and professionally.

Work Schedule
• Monday through Friday
• 6:00 PM – 12:00 AM
• Some weekends and holidays may be required based on operational needs

Key Responsibilities

Client Intake & Communication
• Answer inbound calls from potential new clients in a professional and compassionate manner
• Gather and document detailed accident and injury information accurately
• Conduct initial intake screenings and evaluate case eligibility based on firm criteria
• Build rapport and provide excellent customer service to individuals seeking legal assistance
• Maintain professionalism and empathy when speaking with injured or emotional callers
• Handle escalated or urgent situations calmly and appropriately

Case Documentation & Systems
• Enter and update client information accurately within internal systems and case management software
• Create and organize intake records and supporting documentation
• Ensure all intake notes are detailed, accurate, and properly documented
• Verify information and identify missing documentation when necessary
• Maintain confidentiality and compliance with firm policies and procedures

Operational Support
• Coordinate with attorneys and management regarding urgent or priority matters
• Assist with follow-up calls, text communications, and lead management
• Support after-hours operational coverage to ensure client needs are addressed promptly
• Meet productivity, quality assurance, and responsiveness expectations
• Work collaboratively with the intake and operations teams to maintain a high standard of client service

Qualifications
• Previous customer service, intake, call center, legal, medical, or sales experience preferred
• Personal injury law firm experience is a plus, but not required
• Strong verbal and written communication skills
• Excellent active listening and interpersonal skills
• Strong typing and computer navigation abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to handle sensitive and confidential information professionally
• Dependable, punctual, and able to work evening hours consistently

Preferred Qualifications
• Experience working in a law firm or legal environment
• Experience with Filevine or similar case management systems
• Bilingual skills are a plus
• Experience handling high call volumes and client communications

What We Offer
• Competitive hourly compensation
• Growth and advancement opportunities
• Supportive and team-oriented work environment
• Opportunity to work with one of the fastest-growing personal injury law firms
• Professional development and hands-on legal industry experience
• Stable and consistent scheduling

At West Coast Trial Lawyers, we believe every client interaction matters. We are looking for individuals who are professional, motivated, compassionate, and ready to make an impact.

If you are looking for an opportunity to grow within a fast-paced and rewarding legal environment, we encourage you to apply today.