After-Hours Legal Intake Specialist at West Coast… · Las Vegas

Summary: West Coast Trial Lawyers is a committed team dedicated to helping injured clients. They are seeking a compassionate After-Hours Legal Intake Specialist to handle inbound calls and client communications during evening hours, ensuring a positive experience for potential clients seeking legal representation. Responsibilities: - Answer inbound calls from potential new clients in a professional and compassionate manner - Gather and document detailed accident and injury information accurately - Conduct initial intake screenings and evaluate case eligibility based on firm criteria - Build rapport and provide excellent customer service to individuals seeking legal assistance - Maintain professionalism and empathy when speaking with injured or emotional callers - Handle escalated or urgent situations calmly and appropriately - Enter and update client information accurately within internal systems and case management software - Create and organize intake records and supporting documentation - Ensure all intake notes are detailed, accurate, and properly documented - Verify information and identify missing documentation when necessary - Maintain confidentiality and compliance with firm policies and procedures - Coordinate with attorneys and management regarding urgent or priority matters - Assist with follow-up calls, text communications, and lead management - Support after-hours operational coverage to ensure client needs are addressed promptly - Meet productivity, quality assurance, and responsiveness expectations - Work collaboratively with the intake and operations teams to maintain a high standard of client service Required Qualifications: - Previous customer service, intake, call center, legal, medical, or sales experience preferred - Strong verbal and written communication skills - Excellent active listening and interpersonal skills - Strong typing and computer navigation abilities - Ability to multitask and work efficiently in a fast-paced environment - Strong attention to detail and organizational skills - Ability to handle sensitive and confidential information professionally - Dependable, punctual, and able to work evening hours consistently Preferred Qualifications: - Personal injury law firm experience is a plus, but not required - Experience working in a law firm or legal environment - Experience with Filevine or similar case management systems - Bilingual skills are a plus - Experience handling high call volumes and client communications Required Skills: Client intake, Case management software, Typing, Handling confidential information Benefits: Competitive hourly compensation, Growth and advancement opportunities, Supportive and team-oriented work environment, Opportunity to work with one of the fastest-growing personal injury law firms, Professional development and hands-on legal industry experience, Stable and consistent scheduling