Applications Analyst I at WesleyLife in Johnston, IA

APPLICATIONS ANALYST I APPLICATION ANALYST Key Responsibilities • Provide first-level support for business applications (clinical, HR, finance, operations, resident systems) • Troubleshoot issues, resolve service requests, and escalate complex problems as needed • Support application configuration, user access, and system documentation • Monitor system performance, data accuracy, and report issues • Assist with upgrades, patches, enhancements, and testing (including UAT) • Maintain project and training documentation; support implementation timelines • Deliver responsive user support and help create training materials and SOPs • Collaborate with IT teams, vendors, and stakeholders to improve system performance and workflows Qualifications • Associate’s or Bachelor’s degree in IT, Business, Healthcare Informatics, or related field (or equivalent experience) • 1–3 years of application support, help desk, or business systems experience preferred • Exposure to enterprise systems (EHR, HRIS, finance, CRM, etc.) is a plus Skills & Competencies • Strong troubleshooting and problem-solving skills • Excellent customer service and communication abilities • Detail-oriented with strong organizational skills • Ability to manage multiple priorities and follow documented processes • Eagerness to learn application systems, workflows, and best practices