IT Technician - Data Center at Wesco in Grand Rapids, MI

IT TECHNICIAN - DATA CENTER Location: Grand Rapids, MI, United States Ascent, now part of Wesco, is a leading provider of mission-critical facility solutions across North America. With deep expertise in data center development, engineering, and operations, Ascent supports thousands of sites for top-tier clients, delivering reliable performance and innovative technology. As part of the Wesco family, Ascent continues to set the standard for safety, service, and operational excellence in the critical infrastructure sector. The Data Center IT Technician is responsible for installing, testing, and maintaining a wide range of network and IT infrastructure within a data center environment. This includes fiber, coax, and copper cabling, as well as racking and configuring servers, switches, routers, and power distribution units. The Data Center IT Technician performs advanced troubleshooting, circuit testing, and custom installations while ensuring adherence to quality standards and customer requirements. This role requires strong technical skills, attention to detail, and the ability to manage priorities in a fast-paced, mission-critical setting. Responsibilities • Run fiber and coax cross connects and follows proper termination techniques per company established processes and procedures. • Perform Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations. • Deploy cabinet rack mount PDU’s.  Install cable management systems to include wire managers and patch panels. • Rack and stack customer equipment. • Install and test cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig etc.). • Conduct carrier circuit maintenance. • Troubleshoot switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed. • Install circuits requiring advanced fiber terminations. Conduct carrier circuit testing. • Work with IT Lead or customer to troubleshoot issues. May require console to device and perform basic config (DRAC, iLO). • Maintain detailed written records of all work activity. • Escalate SRs that require additional information.  • Determine work priorities from the ticketing queue and ensures adherence to all commit times. • May perform other duties as assigned. Qualifications • High school degree or equivalent. • 2-3; years of related work experience with server builds in a production data center environment.  • Ability to lift up to 50 lbs throughout the day. • Ability to read installation drawings (Visio drawings/spreadsheets).  • Knowledge of cable limitations to daily work (distance limitations, etc.). • Basic understanding of Unix / Windows booting process, commands, and system command language.  • Ability to troubleshoot switched / multiplexed / Media converted cross connects and intra-building cross connects. • Experience with troubleshooting all circuits with carriers.  • Ability to work days/nights/weekends/holidays, if needed and/or required. • Strong communication skills. • Proficient in MS Office and Outlook preferred. • One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing. BICSI Level II Copper, BICSI Level II Fiber, FOA – CFOT, Comp-TIA A, Comp TIA Network The data center work environment is a highly secure, physically demanding, and structured operation, characterized by its loud, controlled temperature conditions and 24/7/365 uptime. The environment demands a high attention to detail and strong problem-solving skills to manage and troubleshoot critical equipment during regular operation and in emergency situations.  Lifting up to 50 lbs, regular bending, stooping, climbing and long periods of walking / standing will be required. #LI-LS1 This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.