Receptionist - York - Evenings at WellSpan Health in York, PA

RECEPTIONIST - YORK - EVENINGS Location: York, PA, United States General Summary Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location. Shift Part Time,, Evenings, Monday-Friday, varied hours between 3p-9 Duties and Responsibilities Essential Functions: • Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary. • Provides excellent customer service assistance. • Answers telephones, routes callers, takes messages and provides routine information to callers. • Enters and/or retrieves data from established computer files using knowledge of various computer software applications. • Assists with office operations, special initiatives and projects as requested. • Maintains appropriate records, reports, and files as required. • IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel. Common Expectations: • Maintains and follows established policies and procedures, objectives, quality assessment and safety standards. • Participates in educational programs and inservice meetings. • Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. • Sets a positive example of excellent service. • Attends meetings as required.   Qualifications Minimum Education: • High School Diploma or GED Required Work Experience: • Less than 1 year Up to 1 month experience. Required • 1 year Related work experience. Preferred Knowledge, Skills, and Abilities: • Excellent communications, interpersonal and customer relations skills. • Basic computer skills. Benefits Offered: • Comprehensive health benefits • Flexible spending and health savings accounts • Retirement savings plan • Paid time off (PTO) • Short-term disability • Education assistance • Financial education and support, including DailyPay • Wellness and Wellbeing programs • Caregiver support via Wellthy • Childcare referral service via Wellthy