Teller Burbank at Wells Fargo in BURBANK, CA

Summary: Wells Fargo is a global financial services leader committed to driving innovation and empowering communities. They are seeking a Teller to support customer engagement and perform operational activities in their Consumer Banking and Lending division. Responsibilities: - Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers - Complete operational activities while minimizing risks under established policies - Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization - Receive direction from managers and exercises judgment within defined policies and procedures - Escalate questions and issues to more experienced roles - Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions - Identify information and services to meet customers financial needs Required Qualifications: - 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Preferred Qualifications: - 6+ months of experience interacting with people, demonstrated through work, military, or education - Customer service focus with experience handling complex transactions across multiple systems - Ability to educate and connect customers to technology and share the value of mobile banking options - Ability to interact with integrity and professionalism with customers and team members - Experience working with others on a team to meet customer needs - Cash handling experience - Ability to follow policies, procedures, and regulations - Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss - Well-organized, independent and able to prioritize in a fast-paced environment - Ability to exercise judgment, raise questions to management, and adhere to policy guidelines - Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting - Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Required Skills: Customer service focus, Cash handling experience Important Skills: follow policies, identify fraud, Technology education Nice-to-Have Skills: Judgment, decision making Benefits: Health benefits, 401(k) Plan, Paid time off, Disability benefits, Life insurance, critical illness insurance, and accident insurance, Parental leave, Critical caregiving leave, Discounts and savings, Commuter benefits, Tuition reimbursement, Scholarships for dependent children, Adoption reimbursement