Business Relationship Support… at Wells Fargo · Des Moines

Business Relationship Support Representative - NSG CSO 2 Location: DES MOINES, IA At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity,equityand inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Business Relationship Support Representativein Global Treasury Management (GTM) as part of Enterprise Functions. Learn more about the career areas and lines of business atwellsfargojobs.com. In this role, you will: Please note this role is in an InboundCall Center Environment: 100% of day is on the phone Service treasury management products and services Identifyand resolve client issues, acting as a liaison between the client and bank operations, sales officers,vendorsand Relationship Managers to ensure the delivery of quality services to meet and exceed client needs Identifytrends through client interactions Identifyexceptions and suggest products, procedures or services that willassistin streamlining the clients' interactions Train clientsonproducts and services to ensureoptimaldelivery and meet implementation needs Perform post implementation product usage and customer billing reviews Identifyopportunityfor process improvements Review and analyze the decision process for customer accounts Verify compliance and reportidentifiedissues for resolution Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Required Qualifications: 2+ years of Business Relationship Support experience, or equivalentdemonstratedthrough one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Treasury Management product knowledge and experience Strong telephone etiquette skills Bank Branch experience Ability to lead, train & mentor new hires and internal partners Ability to navigate multiple computer systems, applications, andutilizesearch tools to find information Intermediate Microsoft Office skills Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Effective organizational, multi-tasking, and prioritizing skills Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important Ability to work in a fast-paced deadline driven environment Job Expectations: Must be able to work at the posted location Hybrid schedule available – 5 daysrequiredin office, one week, 5 days at home the next week Position hours are Monday - Friday 9:00 am until 6:00 pm CST, no flex arrangements ***Depending on applicant volume this role could come down early*** Posting End Date: 13 May 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.