Business Relationship Support Manager -… at Wells Fargo · Miami

Business Relationship Support Manager - Financial Institutions Location: MIAMI, FL At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo’s Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world. About this role: Wells Fargo is seeking a Business Relationship Support Manager to join the Dedicated Client Services team supporting the Banks team within the Global Payments & Liquidity (GPL) line of business. In this role, you will: Lead and manage a team of 8-10 Client Service Officers (CSOs) supporting LATAM banking clients Manage the end-to-end customer experience including onboarding and extensive problem-solving Identify and recommend opportunities for process improvement and risk control development Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies Interpret and develop policies and procedures to implement compliance and to resolve issues Collaborate and influence all levels of professionals including experienced managers Lead team to achieve objectives Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 5+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of leadership experience Bilingual proficiency in Spanish/English Desired Qualifications: 2+ years’ Experience leading a team responsible for implementing and/or servicing treasury management services 3+ years experience supporting Complex Treasury Management Products (Ex: Electronic Commerce Services, BAI, International Wires) Expert knowledge base and understanding of treasury management tools, products and services Knowledge and understanding of correspondent banking customers and previous history supporting Latin America clients Curious, proactive, customer-centric mindset with the ability to balance needs of clients, shareholders, and team members Ability to be flexible in a fast-paced environment while balancing competing time sensitive priorities serve as an escalation point for complex client issues, ensuring timely resolution and high-quality service delivery Coach, mentor, and develop team members, including performance management and career development planning Ensure completion of key operational and management activities, including reporting and workflow oversight Excellent team player with ability to partner with internal and external partners and across all organizational levels Excellent verbal, written, and interpersonal communication skills Strong computer skills, including Excel, MS Word and Power Point Job Expectations: 10% travel This position is not eligible for Visa sponsorship This position is a hybrid work model. Must be willing to work out of the Miami, FL office approximately 3 days a week Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process Posting End Date: 26 May 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.