Customer Service Manager at Wegmans Food Markets in Military Road

Summary: Wegmans Food Markets is a reputable company known for its commitment to customer service and employee development. They are seeking an entry-level Customer Service Manager who will coordinate daily activities of customer service employees and participate in store management duties. The role involves managing store operations, leading a team, and ensuring excellent customer service in a fast-paced environment. Responsibilities: - Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis - Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time - Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities - Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards - Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges - Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture Required Qualifications: - Customer service experience, preferably in a food service, grocery or retail setting - Proven ability to multi-task and handle interruptions in a fast-paced environment - Computer skills Preferred Qualifications: - Experience leading a team - Ability to quickly learn and adapt to new situations and subject matters Benefits: Opportunities to grow, Flexible scheduling, Incredible benefits