Fulfillment Manager B2B at Weezie Towels in Location not listed

Weezie sells design-forward, customizable luxury home goods and gifts, with a focus on bath products. Now is an exciting time to join the Weezie team. We were named one of the Inc. 5000 fastest-growing companies in 2024 and 2025 and have continued strong double-digit growth in 2026. With nearly 90 employees who work hard but also know how to #enjoythestay, we are searching for a Fulfillment Manager of B2B to join our team as we continue to grow.

Weezie is seeking a Fulfillment Manager of B2B to lead all order flows outside our core D2C channel and own the systems and equipment that support our customization operation. This full-time, onsite role is based at our Austell Fulfillment Center and reports to the Director of Operations.

What You’ll Do

B2B Fulfillment & Execution - 40%

• Order Prioritization & Delivery: Own the prioritization and on-time fulfillment of all non-D2C order types, including wholesale, key accounts, custom logo, gifting, retail replenishment, and photo shoots, averaging 250+ orders per month and growing rapidly.
• Custom Program Fulfillment: Manage the fulfillment of the custom logo and gifting pipeline from receipt of production-ready files through fulfillment and delivery, ensuring consistent quality and clear handoffs.
• Retailer & Account Compliance: Own key account, wholesale, and EDI compliance, ensuring all packaging, labeling, documentation, and routing guide requirements are met to avoid chargebacks.
• Process & Quality Standards: Maintain the SOPs, controls, and quality checks needed to execute specialized order flows accurately and consistently as volume and complexity grow.
• Issue Prevention & Resolution: Investigate late orders, defects, chargebacks, and customer-facing errors, identify root causes, and implement corrective actions and durable process improvements to mitigate issue recurrence.

Fulfillment Enablement: Systems & Equipment - 40%

• Embroidery Automation: Own the customization automation’s systems configuration, mappings, exceptions, and issue resolution to keep embroidery and applique production running accurately and efficiently.
• Equipment Reliability: Manage the embroidery and applique machine maintenance program, including preventative maintenance, repairs, parts inventory, and reporting. Minimize downtime through proactive upkeep and swift diagnosis and repair.
• Documentation & Coverage: Maintain clear system and equipment documentation, escalation procedures, and cross-training to reduce single points of failure.

Team Leadership - 20%

• Team Management: Lead a team of 3 skilled specialists through hiring, onboarding, training, coaching, and day-to-day performance management.
• Prioritization & Accountability: Set clear daily priorities, ownership, and performance expectations across the team.
• Culture & Standards: Foster a culture of ownership, direct communication, continuous improvement, policy compliance, and high standards for execution.

KPIs

• Wholesale Chargebacks
• B2B Fulfillment KPI’s:
  • Customer-Facing Error Rate
  • Defect Rate
  • On-Time Shipping %
  • Labor Cost per Unit

Who You Are

• 4-7 years of experience in fulfillment, warehouse operations, logistics, manufacturing, wholesale or retail operations, hospitality, or another fast-paced, process-driven environment; experience with key accounts, EDI, or complex customer requirements is a plus.
• Strong people leader who builds accountability, coaches performance, and motivates teams to operate at a high level, leading with a "we" over "I" mindset.
• Highly organized and operationally minded, with strong judgment, prioritization, and real-time problem-solving skills across complex workflows. You’re a masterful prioritizer who knows when progress beats perfection and where to focus effort for the highest impact.
• Clear, direct communicator who creates alignment, delivers feedback effectively, and stays composed under pressure, fostering a team that assumes the best in each other and operates with a shared, can-do attitude.
• Curious, resilient, and solution-oriented, with high standards for accuracy, compliance, and execution. You take initiative and follow through without waiting to be told, and treat every misstep as a chance to learn.
• Understands the direct connection between operational execution and customer experience, and takes pride in finding ways to deliver the wow in every touchpoint.

What to expect

• This position will be full-time in person, based out of our fulfillment center in Austell, GA
• Extended hours and blackout vacation periods during peak seasons (Stitch and Save, Birthday Sale, Black Friday/Cyber Monday)
• A team that works hard but knows how to #enjoythestay
• Unlimited PTO
• Summer Fridays with a 1 pm close during the summer
• Anniversary gifts, including a $3,000 travel credit after 3 years of service and a 5-week paid sabbatical after 5 years of service
• Medical, Dental, and Vision insurance
• 401(k) plan
• Generous Weezie product gift and discount for yourself, friends, and family
• Paid Parental Leave

Weezie is an Equal Opportunity Employer that participates in E-Verify. Offers of employment are conditioned upon successfully passing a background screening. Weezie does not provide employment visa sponsorship for this role. Applicants must be authorized to work in the United States without current or future employer sponsorship.