Customer Success / Client Services at Web Scribble in Troy, NY

Company Description

Web Scribble is the market leader in job board software for associations. The company is in a high-growth phase with expansion plans that make this opportunity very attractive to high performing professionals who want to contribute to our growth.

Job Description

The Customer Success team is responsible for creating deep and meaning relationships with their customers, identifying their business needs and coming up with solutions that meet their challenges. This is a critical role at Web Scribble, since it influences the overall customer experience and is responsible for retaining and expanding existing clients.

Key Responsibilities:

• Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to best leverage the Web Scribble platform

• Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product

• Identify customer challenges and proactively suggest better solutions and strategies.

• Onboard and assist new customers with multiple stakeholders

• Simultaneously manage multiple customers who are at different points on the account lifecycle

• Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepe proficiency

• Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas

You Will Be Measured On:

• Onboarding time
• Net revenue retention
• Customer satisfaction scores
• Account expansion

Benefits:

• Opportunity to be a part of a fast growing technology company with award winning solutions

• Clearly laid out and communicated progression and promotion plan

• Competitive salary + medical/dental/vision benefits

• 401(k)

• Tons of drinks and snacks in the office

• Our fancy espresso machine that makes everything from lattes to cappuccinos to irish coffees at the click of a button

Qualifications

• Bachelor's degree required
• 2+ years experience in customer service, client services, consultative sales, account management, or related field
• Excellent interpersonal skills coupled with effective communication skills
• Self-confident, self-directed, forward thinking, detailed-oriented
• Experience with salesforce.com CRM system a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.