Technical Project Coordinator at Wayvia… · Remote

Summary: Wayvia is a company that helps top brands leverage AI, data, and innovation in commerce. The Technical Project Coordinator is responsible for managing implementations of Wayvia products, ensuring customer expectations are met while maintaining strong stakeholder relationships and delivering projects on time. Responsibilities: - Plan and prioritize customer objectives and balance internal resource availability - Manage customer stakeholder expectations on scope, priority, and timelines - Maintain strong relationships with key customer stakeholders throughout the customer journey - Implement existing processes and tools to deliver efficient and effective implementations - Ensure customer initiatives are delivered on time and meet expectations - Identify roadblocks or slowdowns and make them visible to the internal team - Assess historical trends and identify opportunities for optimization in project delivery - Apply project management best practices to keep initiatives on track and stakeholders informed - Engage in professional and proactive communication with customers at all project milestones - Help the Platform Product Manager test platform features (Trinity, AutoHatch, Symphony) and provide technical feedback to Engineering - Coordinate testing phases with Ops: develop testing plans, get them data/tool access, document all feedback - Facilitate feedback review sessions with me and Engineering for prioritization decisions Track issues through resolution - Coordinate between Engineering, Ops, and other teams on tactical execution - Follow up on dependencies and blockers so I don’t have to chase them - Can represent the Platform so we can divide and conquer Required Qualifications: - Bachelor's degree required - 0-2 years of related professional experience - Excellent verbal and written communication skills - Excellent interpersonal and customer service skills - Strong organizational skills and attention to detail - Proven ability to meet deadlines with excellent time management skills - Strong analytical and problem-solving skills - Ability to prioritize tasks and delegate appropriately - Proficiency in Microsoft Office Suite - Knowledge or experience with Jira, Confluence, project management and AI tools Required Skills: Microsoft Office Suite, Jira, Confluence, Project Management