Customer Service Representative at Waterway… · Cherry…

Summary: Waterway Carwash is hiring Customer Service Associates at their Cherry Creek location, offering a supportive team-based work environment. The role involves providing exceptional customer service, selling car wash services and memberships, and maintaining a clean and organized environment. Responsibilities: - Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs - Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location - Car Washes – identify customer needs and present complimentary solutions - Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership - Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store - Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to: - Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and - Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas - Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management - Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology - Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety - Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers - Perform various transactional functions to meet customer demand and store staffing needs - Various other functions as identified and directed by management Required Qualifications: - Current and valid drivers' license - Professional demeanor, behavior, and appearance in accordance with company policy - Ability to perform all essential functions safely without endangering oneself or others - Ability to comply with local/State health code requirements for soda fountain and food service/sales - Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable) - Ability to complete all required trainings/certifications required to perform any of the required functions - Be friendly and engaging! A positive attitude and a will to succeed! Preferred Qualifications: - Experience in customer service, retail, or sales preferred Required Skills: Customer service experience, Sales skills Nice-to-Have Skills: Professional demeanor, Positive attitude Benefits: Free carwashes plus fuel and retail store discounts, Up to $10k/year in Tuition Assistance Bonus., Highly structured promotional path., Cross training opportunities., Promote from within culture., Path to Management Development Program.