Senior Benefits & HR Ops Specialist at Waters… · Tokyo

Overview

This role is responsible for the accurate and efficient administration of employee benefit programs, providing high-quality support to employees and managers throughout the employee lifecycle. The role works closely with HR, Payroll, Finance and external benefits providers to ensure benefits are delivered accurately, compliantly and in line with company policies and local requirements in Japan.

Responsibilities

Benefits Administration

• Administer employee benefits throughout the employee lifecycle, including enrolment, changes, transfers and termination.• Maintain accurate employee benefits records and ensure timely updates to HR and payroll systems.• Support the administration and renewal admin for health, pension/retirement, insurance, leave and other employee benefit programs.• Respond to employee and manager queries regarding benefits, providing clear and timely guidance.• Coordinate retirement plan fiduciary committee meetings in partnership with vendors and HR Manager.

Vendor & Payroll Coordination• Liaise with external benefits providers and brokers to resolve queries and ensure accurate service delivery.• Work closely with Payroll to ensure benefit deductions, contributions and changes are processed accurately and on time.• Review benefit invoices and reconcile them against employee records and payroll data.• Support the resolution of discrepancies and data issues.Compliance & Reporting• Ensure benefits administration complies with company policies and applicable local legislation.• Maintain appropriate documentation and records to support audits and compliance requirements.• Prepare regular benefits reports and data for HR, Payroll and management.• Identify opportunities to improve data accuracy, processes and employee experience.Employee & HR Support• Provide responsive and customer-focused support to employees and HR colleagues – Tier 1 – Tier 3 benefit inquiries.• Prepare benefits communications and supporting materials for employees.• Support HR teams with benefits-related activities, projects and changes.• Contribute to benefits harmonisation and integration activities where required, including M&A projects.

Qualifications

• Solid and independent experience in benefits administration, HR administration, payroll or a related HR operations role.• Language skills: Fluency in Japanese and English• Strong understanding of employee benefits and HR processes.

• Confident working with HR systems, payroll systems and Microsoft Office/Excel.

• Experience working with external vendors/providers is desirable.• Strong attention to detail and high level of data accuracy.• Good analytical and problem-solving skills.

•Experience supporting benefits across multiple countries is an advantage.