IT Intern

Summary: Waterford Bank, N.A. is seeking an Information Technology Intern to support the daily operations of their IT department. The intern will gain hands-on experience with help desk support, computer hardware, software, cybersecurity, and banking technology. Responsibilities: - Assist with basic help desk requests under staff supervision - Prepare, image, and configure computers and other technology equipment for employee use - Install approved software, updates, and peripheral devices - Troubleshoot basic hardware, software, printer, and connectivity issues - Maintain an accurate inventory of IT equipment and technology assets - Assist with password resets and user account support following bank procedures - Organize IT equipment, cables, and technical documentation - Support cybersecurity awareness initiatives while maintaining strict confidentiality of bank and customer information - Assist with technology projects, system upgrades, and workstation deployments - Provide administrative support to the Information Technology department as needed - All other duties as assigned Required Qualifications: - Current high school student enrolled in a fifth-year Career Technical Education (CTE) - Basic knowledge of Windows operating systems and Microsoft Office applications - Strong problem-solving, communication, and organizational skills - Ability to maintain confidentiality and follow bank security policies - Willingness to learn and work effectively in a team environment Required Skills: Windows operating systems, Microsoft Office, Help desk support, Computer hardware, Software installation, Cybersecurity awareness, User account support